Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only property with full-service spa, connected to the convention center, near La Isla Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Beach/ocean view
View from room
Front of property
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is $567
$567 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 17 of 17 rooms

Run of the House

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Preferred Club Deluxe Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View Double

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 12 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 3 min drive
  • Cancun Interactive Aquarium - 3 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬1 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancun - ‬18 min walk
  • ‪Puerto Madero - ‬19 min walk
  • ‪Club 91 Lounge - ‬7 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

At Secrets The Vine Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just a 5-minute drive from La Isla Shopping Mall. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Offering ocean views, Market Cafe serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 poolside bars, a beach bar, and a fitness center. The pool and helpful staff get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 497 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property enforces a strict dress code in the restaurants.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, up to 22 lbs per pet)*
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Offsite

  • Area shuttle*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 7 bars/lounges
  • 3 poolside bars
  • Restaurant
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Public winery tours
  • Winery release events
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (22 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • 4 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine tasting room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free international and local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

Does Secrets The Vine Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Secrets The Vine Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, there are 4 outdoor pools.
Are pets allowed at Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night.
Is parking offered on site at Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Secrets The Vine Cancun - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at Secrets The Vine Cancun - Adults Only - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (18-min drive) and Dubai Palace Casino (19-min drive) are both nearby.
What is there to do at Secrets The Vine Cancun - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Secrets The Vine Cancun - Adults Only - All Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room, beach cabanas, and access to a nearby outdoor pool.
Are there restaurants at or near Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, Market Cafe offers Mexican cuisine and ocean views.
Does Secrets The Vine Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Secrets The Vine Cancun - Adults Only - All Inclusive like?
Secrets The Vine Cancun - Adults Only - All Inclusive is located on the waterfront in Zona Hotelera, a short 12-minute walk from Aquaworld and 2 minutes' walk from Ballenas Beach. Travelers give top marks for the property's prime location.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very Good

Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference. The Good: The food was outstanding in every resturant and cafe The staff were friendly, attentive and welcoming The suite was fabulous We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment. The let downs We used the butler/concierge in preference for 4 things and only 1 happened correctly 1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but 2. We ordered an anniversary breakfast that was late after we reminded them 3. We asked for airport transfer that never got booked. Thats too many issues not to point it out. Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session. Would we go again? Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back. What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Graeme, 3-night trip
Verified Hoteles.com guest review

8/10 Very Good

suzanne, 2-night trip
Verified Hoteles.com guest review

6/10 Good

Excelente pero no hay aire acondicionado en el lobby ni en los restaurantes casi no se siente el aire,mucho calor
andres, 3-night trip with friends
Verified Hoteles.com guest review

6/10 Good

Yurina, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

Everything was A1 only thing i really didnt like was the food breakfast was good drinks was amazing we went to other places to eat that was wayyyyy better
Serria, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

anthony, 6-night trip
Verified Hoteles.com guest review

6/10 Good

Some good things and some not so good
After a delayer overnight flight we were both super tired and really wanted to sleep. They said check-in time was at 3pm. I had called 2 days prior and 1 day prior and even checked on Hotels.com to see how many rooms were available with the room I booked cause I knew they would pull this stunt (we were 100% full and they are still cleaning the rooms). Told them I was okay paying extra over the phone they said it was based on availability and I told them there are plenty of the same rooms available with ocean view. So besides that debacle, there is no A/C in the lobby or any of the restaurants, it is so hot and humid. Inside the rooms it is so frigid felt like 60 degrees. Room was very nice, no USB ports near the bed. Loved the food options in the restaurants and the in room dining. The 1st order took over an hour when they said 40 minutes, had to call and tell them we had to go and were in a rush. All in all would love to stay here again, but having a real ocean view not a side ocean view. And hope they can invest in A/C in the lobby, bar area as it is so unpleasant.
John D, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Best part is adults only no kids running around
oscar, 3-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

I’ll be back in February ❤️
Claria, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

One of the best Mexico resorts we have ever stayed at! The staff were all great & super helpful, the bartenders were awesome & fast and the wait staff by the pool were also really good. The dinners were some of the best dinners at an all inclusive. Our favorites were definitely the steakhouse & the Asian restaurant. Highly recommend checking this place out!
tylor, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience
Deliante, 2-night romance trip
Verified Expedia guest review

6/10 Good

Don’t go if you like good food. Breakfast buffet was the exact same food daily, and often old/hard. Booked the “Romantic Dinner” package. Was told it was a private spot on the beach inside a cabana like the pictures multiple times via email from staff. Ended up being a plastic table with a table cloth in the corner of the patio next to the pool. Steak was then cooked incorrectly 3 times and after the 4th attempt we were eating using our phone flashlights because the rechargeable table light died and it was pitch black outside. Pools were great.
Tyler, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Friendly and helpful staff!
heba y, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort
Kevin, 2-night romance trip
Verified Expedia guest review

4/10 Fair

This place is not clean, food not good.
Qiannan, 4-night trip
Verified Expedia guest review

8/10 Very Good

Adrian the outside Bartender made our experience even more wonderful
Ryan, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great food great people
Daniela, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

My husband and I planned a week-long vacation and chose Secrets the Vine. Everything was flawless; the staff was exceptionally friendly, and there was a variety of entertainment each day. I would certainly return to this resort.
Irisa, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property was fine but it had a missing panel on the backside from, I’m assuming, storm damage. Also, could’ve been a bit more clear that there was a time share sales pitch involved but overall a good experience.
Gerardo, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Me and my wife really enjoyed our stay as we were celebrating my birthday. Our recommendations that would have made our stay excellent would have been the long wait on food at restaurants and there could have been more on property activities. Also, everyone kept asking if we were celebrating anything but nothing was done after they asked. I didn’t see the point in asking.
Deanza, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the beach access, the 3 pools, and the food was excellent
Seth, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The different options of restaurant and pools. Plus an entrance to the beach was lovely. Also, that there were employees that were serving so that we can relax but still get drinks and food.
Shajae, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The resort is very clean and located in a quiet area. Please note that this resort had a lot of couples stay here so if you are looking for a party resort, this is not it.
Jazmine Brianna, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

I was asked if everything in my room was good and however I mentioned it to the staff that the bed was not good and very lumpy and gaping in a whole in the middle of the bed they said they will see to fix and did not follow up or even leave a note that it was not even attended to. also tried to limit us on food intake as it was all inclusive which was sad to see
Mohammad Akhgar, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

We liked the property and its setup. This is certainly a contender for us in Cancun. Out of 5 resorts we stayed at we make this our second choice to return. What we didn’t like is that these places are not designed for a quiet relaxing stay's even though they had the potential. Our room 2205 would have had two simple options to reduce noise from hallway. First, add a second door to main living space, move bed to other side of the room away from the door.
Susanne, 7-night family trip
Verified Expedia guest review