Staff were friendly and helpful, the room was clean and classy with a really nice shower room and furniture. There was a mini bar in the room but no tea or coffee making facilities. You can use the pool and there is a tower with beautiful views over Palma old town and you can see the cathedral and castle in the distance. The location was perfect, right in the old town and near the sea front, you can walk to the cathedral in minutes. Breakfast was great, variation of hot egg dishes each day, breads, meats, cheeses, cereals, fruit, yoghurt and nice coffee! Our room was right next to the cleaners room which could be noisy in the morning, however it didn't bother us too much. Would return.