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Hard Rock Hotel Cancun

4.5 star property
Luxury beachfront resort with spa, near Aquaworld

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun

View from room
Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Premium bedding, down comforters, free minibar, in-room safe
6 bars/lounges, 2 swim-up bars
VIP Access

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet friendly
    Pet friendly
  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Non-smoking
    Non-smoking
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 6 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private spa tub
  • Garden
The price is $437
$437 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Down duvet
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • Delfines Beach - 4 min drive
  • La Isla Shopping Mall - 5 min drive
  • Cancun Interactive Aquarium - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun

At Hard Rock Hotel Cancun, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just a 5-minute drive from Delfines Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch and dinner. Other highlights at this luxurious resort include 2 swim-up bars, a free kid's club, and a health club. Fellow travelers love the helpful staff.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Languages

English, Spanish

At a glance

Hotel size

  • 600 units
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 50 lbs per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Babysitting (surcharge)
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Basketball
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Table tennis
  • Golf lessons nearby

Working away

  • 14 meeting rooms
  • Conference center (16404 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • Piano
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 2 stairs to reach property
  • Tile flooring in room

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Private indoor spa tub
  • Balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

Spa

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 34 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from August 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per week

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or fitness facility

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
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Hard Rock Cancun Inclusive in
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Frequently asked questions

Does Hard Rock Hotel Cancun offer free cancellation for a full refund?
Yes, Hard Rock Hotel Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hard Rock Hotel Cancun?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 150 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Cancun?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hard Rock Hotel Cancun?
Yes, an airport shuttle is available. The charge is USD 34 per person roundtrip.
What are the check-in and check-out times at Hard Rock Hotel Cancun?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Hard Rock Hotel Cancun?
No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Dubai Palace Casino (23-min drive) are both nearby.
What is there to do at Hard Rock Hotel Cancun and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes basketball and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Cancun also has 2 swim-up bars, a waterslide, and a Turkish bath, as well as private indoor spa tubs, an arcade, and a garden.
Are there restaurants at or near Hard Rock Hotel Cancun?
Yes, there are 5 onsite restaurants, featuring pizza, garden views, and poolside dining.
Does Hard Rock Hotel Cancun have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Hard Rock Hotel Cancun have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hard Rock Hotel Cancun like?
Hard Rock Hotel Cancun is a short 3-minute walk from Ballenas Beach and 10 minutes' walk from Aquaworld.

Hard Rock Hotel Cancun Reviews

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