I was very surprised that this hotel is listed as a Boutique Hotel. There was nothing “Boutique” about it. The staff was mostly not friendly from the moment I arrived. Although I was told in advance I can store my luggage, they don’t have a luggage hold. There were stains on the the blankets (although the sheets & cover were clean) that shone through the covers. When the fuse for the Aircon blew, the receptionist implied I was to stupid to work the AC (still after 4 days), before finding the issue…no apology.
Complaining to Expedia did nothing. Only to get confronted by the receptionist as to why I’d call my travel agency as for him, replacing a stained blanket with another stained blanket “solved the matter” and telling Expedia that they don’t even have a storage hold. The cleaning staff consistently complained during the change of linen, insisting he doesn’t see any stains.
I felt very uncomfortable throughout the stay, sleeping in that bed, trying to avoid the staff etc. I am very disappointed in that stay and especially in Expedia as I am used to better standards and customer satisfying problem solving. There was, however, no resolution whatsoever.
The rooms are also not sound proof.
The breakfast was good as it was at a cafe on the next corner, as opposed to the hotel itself.
Location of the “hotel” was good.