Meliá Casa Maya Cancún

Property class: 4

Choose dates to view prices

At Meliá Casa Maya Cancún, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Langosta Beach. Guests can splash around at the 2 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, facials, and body treatments. Serving local cuisine, Merkado is one of 4 restaurants and 3 bars/lounges. Other features include a 24-hour fitness center, an outdoor tennis court, and a children's pool. Fellow travelers love the helpful staff and beach location.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • 2 outdoor pools
  • Free water park
  • 24-hour fitness center
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Waterslide

Feel at home (6)

  • Babysitting services
  • Children's pool
  • Playground on site
  • Television
  • Garden
  • Terrace
The current price is $181
$224 total
includes taxes & fees
Sep 25 - Sep 26

Why we love this property

Beach paradise awaits
Discover this all-inclusive property on a white sand beach. Play volleyball or simply lounge with complimentary towels, umbrellas, and chairs.
Poolside paradise
This all-inclusive hotel features 2 outdoor pools, a free water park, and a children's pool. Loungers, umbrellas, a waterslide, and a poolside bar await.
Dream-worthy comfort
Luxurious quarters beckon with plush bathrobes and down comforters for ultimate relaxation. Minibar treats await for midnight indulgences.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Melia Room, Room, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

A hotel room with a large bed, a desk with a lamp, a TV, and a view of the beach through the window.

The Level Room Swim Up

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

A hotel room with a bed, bedside tables, a desk, and a chair.

Melia Suite Ocean View

9.4 out of 10
Exceptional
(35 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

A modern living room with a sofa, two armchairs, a coffee table, and a TV on a stand. There are two side tables with lamps, a large window with a view of palm trees and the sea, and a small desk with a mirror and decorative items.

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

A modern hotel room with a large bed, a bedside table, a TV, and a mirror.

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Ocean View

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Room, Balcony, Ocean View

A hotel room with a large bed, two wall sconces, a round side table, a chair, and a view through a large window.

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level, Room, Balcony, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Balcony, Ocean View

  • 48 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Suite Garden View with Balcony

A modern living room with a flat-screen TV, a dining area with a round table and chairs, a sofa with cushions, and a coffee table.

Melia Suite Garden View with Balcony

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Suite Junior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 5

View all photos for Room Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board (on request)

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

A resort with multiple buildings, a large pool, and a beach area with sun loungers.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
Zona Hotelera
  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 6,868 reviews
The price is $232
$286 total
includes taxes & fees
Oct 17 - Oct 18
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 1 min walk - 0.1 km
  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Escénica Tower - 14 min walk - 1.2 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive
  • Tulum Intl. Airport (TQO) - 176 min drive
  • Airport shuttle
  • Area shuttle (surcharge)

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪La Palapa - ‬7 min walk

About this property

Meliá Casa Maya Cancún

  • At Meliá Casa Maya Cancún, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Langosta Beach. Guests can splash around at the 2 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, facials, and body treatments. Serving local cuisine, Merkado is one of 4 restaurants and 3 bars/lounges. Other features include a 24-hour fitness center, an outdoor tennis court, and a children's pool. Fellow travelers love the helpful staff and beach location.

All inclusive details

  • All-inclusive room rates at Meliá Casa Maya Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

Hotel size

    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered onsite self parking
    • Onsite parking includes off-street options

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Babysitting services
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • 2 outdoor pools
  • Free water park
  • Spa services
  • Outdoor pickleball court
  • Outdoor tennis court
  • Waterslide

Accessibility

  • Elevator
  • Elevator door width (inches): 71
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.

Dining

Merkado - This restaurant specializes in local cuisine. Open daily.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 005-007-000653/2025

Also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Meliá Casa Maya Cancún offer free cancellation for a full refund?

Yes, Meliá Casa Maya Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Meliá Casa Maya Cancún?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Meliá Casa Maya Cancún?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Meliá Casa Maya Cancún?

Yes, there's free self parking.

What are the check-in and check-out times at Meliá Casa Maya Cancún?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.

What is there to do at Meliá Casa Maya Cancún and nearby?

Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation nearby includes ecotours. Enjoy amenities like 2 outdoor pools, 3 bars, and a 24-hour fitness center. Meliá Casa Maya Cancún also has spa services and a garden.

Are there restaurants at or near Meliá Casa Maya Cancún?

Yes, there are 4 onsite restaurants, featuring local cuisine and ocean views.

What's the area around Meliá Casa Maya Cancún like?

Meliá Casa Maya Cancún is a short 3-minute walk from Langosta Beach and 15 minutes' walk from Tortuga Beach.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Meliá Casa Maya Cancún Reviews

8.2

Very Good

9.2

Cleanliness

8.4

Amenities

8.6

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was clean, perfect for kids, and offered great activities and services. (129 reviews)
  • The pool area was great for kids and adults, with a fun water park and a nice, clean pool. (83 reviews)
  • The restaurants at this property offer delicious food with excellent service, particularly at Casa Nostra and the Italian restaurant. (92 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Room
Beach
Service staff
Location
Food
Restaurant
View
Family friendly
Water
Breakfast

Reviews

Verified review

10/10 Exceptional

We really enjoyed our stay, very family friendly. Rooms are spacious and clean, staff is very friendly and helpful. Food was good. The only thing that needs a little maintenance is the kids waterpark but my daughter still had a blast
Verified review

10/10 Exceptional

very family friendly, very hard working staff.
Verified review

10/10 Exceptional

Clean amenities
Verified review

10/10 Exceptional

Good food, lots of activities, great beach, comfortable rooms, nice pools
Verified review

8/10 Very good

Overall, we had a great experience staying at this hotel. I definitely will go back again. The staff was very cordial and friendly. David and Marcos made us feel very welcome to the hotel, and they both were very kind and helpful with what was needed. The only thing I will improve is the quality of the food, which was ok but not outstanding.
Verified review

8/10 Very good

I really loved the hotel and had a great stay overall. The hotel itself is beautiful, and the beach was absolutely excellent. The only downside was that the waiters at the restaurant and bars seemed very busy at times, so food and drinks could take a little while to arrive. However, considering the price, I really can’t complain much because the experience overall was very good.
Verified review

8/10 Very good

Very family friendly
Verified review

10/10 Exceptional

Staff was beyond friendly. Everyone, was ready to help a moments notice. Special thanks to lifeguard Ricardo, waiter Emmanuel on the beach, also Rodi, and Isa at the Level Club. You guys made the experience the best. Thank you!
Verified review

8/10 Very good

Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.
Verified review

6/10 Good

The building and rooms were great!! Food was not good! Restaurant manager needs Customer Service training.
Verified review

10/10 Exceptional

Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏
Verified review

8/10 Very good

Really nice hotel with excellent services. Highly recommend it for families with kids.
Verified review

8/10 Very good

The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.
Verified review

10/10 Exceptional

Best hotel stay in well over a decade. Great service, food and atmosphere.
Verified review

10/10 Exceptional

Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.
Verified review

10/10 Exceptional

Clean room, amazing staff and amenities
Verified review

4/10 Fair

Staff needs training for why people Come to an all Inclusive . Making you stand in line at 9 am to Get dinner reservations, ridiculous! The bar tenders never met your eye , they'd rather wash dishes Food was not great, only the past place was decent ! Great fish there! Would not stay here again Sorry , too many misses for us
Verified review

6/10 Good

Staff very friendly and accommodating. This is a very kid focused hotel.
Verified review

10/10 Exceptional

Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.
Verified review

10/10 Exceptional

Yes it was very clean I had a great time there and planning to go back
Verified review

10/10 Exceptional

The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process. The atmosphere was very family friendly, and the waterpark offerings were exceptional.
Photo from the third floor
Verified review

10/10 Exceptional

The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!
Verified review

8/10 Very good

The kids splash park and water slides were a hit with our kids.
Verified review

10/10 Exceptional

Very family friendly. Food was okay. Beach was wonderful. Would definitely book again
Verified review

10/10 Exceptional

Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach