I was contacted by the hotel through Expedia prior to my trip in order to arrange the airport transportation. I was picked up at the airport and given a brief tour of Hanga Roa, which was very helpful for finding my way around right from the beginning. The hotel is situated at the top of a hill, right around the corner from the main street and a 5 minute walk in the other direction to the ocean, the Hop-On-Hop-Off bus tour company is right across the street. You could see the ocean and some of the Moi from the hotel grounds, there was almost always an ocean breeze. The hotel was clean, I had a large room, bed was very comfortable, I had hot water at all times of day and plenty of towels. Staff were very nice and could answer any questions I had, they spoke a little English and I a little Spanish, so communication went well. There is no air conditioning (I didn't see any AC anywhere on the island), but I could leave all my windows open to let in the ocean breeze, which I enjoyed. There was a small refrigerator and flat screen TV in the room. I used the fridge, but reception for TV is very poor everywhere on the island and I was glad to be busy doing other things and didn't miss the TV. The WiFi worked in my room, but reception not sufficient for using streaming services. I could message my family, but even sending pictures took a very long time -- I was happy for just being able to stay in touch from such a great distance. Overall, a great experience!