Arrived at the hotel and was able to walk in despite the fire alarm going off and the rest of the guests being evacuated. No staff communicated anything to us to tell us what was going on, so waited outside with luggage and other guests until after fire brigade attended briefly then able to go back in - which wasnt announced by staff to guests. Only heard from another guest and due to the smell in the area, that it was a microwave catching fire. Disappointing no communication.
We were given a ground floor room, next to the prep area for the breakfast area, which smelt badly all night due to the fire. Found the room to be very small for 2 adults and 2 children, no space to move! Room also very noisy due to location next to kitchen/foyer/breakfast area. Requested a room move the next day which luckily they arranged to a room on a higher floor, still very small but quieter.
Disappointing breakfast area as very small for the amount of rooms and guests the hotel caters for. We felt sorry for the staff in the breakfast area as the guests were rude, pushy, demanding to them with no thought for other guests.
Positive points are that location is good as easy to get to the main sights and transport, beds comfy (but small for 2) and when there wasn't a squeeze to get breakfast; the choice was fresh and good. The staff on the desk were very accommodating and friendly when we needed them.