I've stayed at this hotel before & loved it. I found this experience to be incredibly disappointing. When we were first there in 2015 the proprietor was almost always on site and friendly, this time we never saw him except for check-in. In addition, all of our room key copies (the ones the hotel has), were in an unsecured cabinet by the check-in desk that was never watched, so basically anyone could get into our room at anytime; also the room safes looked as unsafe as can be, one looked like it had been repeatedly pulled out of the wall.
Then, we had an emergency, one of our party fell down the stairs and ended up needing an ambulance. Being from the states I wasn't sure how to call 911 in Italy...so I called the proprietors cell phone, he told me what to call. I did what he said. Upon reflection, I realized what he should have done. He should have called for me, because not speaking much Italian, explaining the emergency and where we were was more than difficult. He didn't even check back in with us about the emergency.
They also wanted to charge us a $40 commission for calling a car for us on our departure day (they waved this when we questioned it).
The only way I would recommend this hotel would be if you were young, didn't want to lock anything up in the safe (meaning you would carry your passport around with you the entire time), and didn't care that anyone could get into your room.
