This hotel is situated 45 mins from airport, hotel can arrange transfer for $30. Hotel is lovely, reached via a raft over the lake, which is very peaceful and a unique way to reach a hotel. Hotel is situated on the beach and the rooms are well appointed with good air con and very comfortable beds. However the service at this hotel is appalling, firstly we went for lunch at the restaurant where one of our group was brought a beer glass full of sand. Then when we went for our evening meal we asked to order off the menu rather than having the buffet which looked like a battle of who could get their food first. 20 mins after ordering we were told the steaks we ordered were not available as they were frozen and needed to be thawed - we were surprised they freeze their steak in the first place. We then changed our orders to the mixed grill which took a further hour to arrive, when the food came an hour and 20 mins later, it was all over cooked and not edible. We asked for a refund on the food as we were not happy to pay and didn’t eat it but the duty manager said a refund could not be offered. After a lengthy discussion with him and a phone call to his boss, he finally agreed to refund of 50% on the food bill. The only person who has any customer service skills at this hotel is a young man who was working on the check in desk, who was very helpful and understanding of the situation. There is no where else to eat around this hotel - all prices are in £ or € on menu.