It was one of the worst experiences I have ever had ! If I could I would I ask for my money back ! For me I’m annoyed that it was advertised as a 4 Star and it would have trouble getting 1 Star . The TV broke down 4 times, for a whole day we lost all satilte reception. I had no Hot water for 3 days , the length of my stay. Food was almost in eatable , their were wires just open to the weather everywhere, the water had a smell about it , the drains were blocked, the rooms were not clean ,the shower glass was dirty , the flooring was peeling up . Their was no management , the staff were running the place . When I checked in the staff were playing table tennis and laying on the seats with their IPhones . The whole day the staff were on their laptops surfing! Breakfast was passable , most of the customers would grab a packet of chips instead of having dinner there. You drink at the pool bar and the staff would be there talkative ng and relaxing, absolutely no professionalism ! Very disappointed. For me I was stuck , we had to get a ferry off the island , it cost me 500 MYR to get to the hotel plus the hotel . I’m really annoyed with you stated it was a 4 Star . If you would have said 2 Star I would not complain . I’m sorry but I will find it hard to trust your rating system after this . It’s an example of the hotel owners just getting rich without re investing in the property.
I’ve worked with hotel people most of my life and this is really bad . I suggest you go an see