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Hotel City Palace

3.0 star property
Hotel with restaurant, near Gateway of India

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel City Palace

Balcony
Property entrance
Reception
View from room
Reception

Reviews

5.0 out of 10

Popular amenities

  • Airport transfer
    Airport transfer
  • Connecting rooms available
    Connecting rooms available
  • Non-smoking
    Non-smoking
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant
  • Free train station pick-up
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Room options

Similar properties

Exterior
Itsy Hotels Elegant
Free WiFi
Air conditioning
Laundry facilities
Non-smoking
The price is $38
$42 total
includes taxes & fees
Nov 22 - Nov 23
Itsy Hotels Elegant
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About the neighborhood

Map
121, City Terrace, Walchand Hirachand Marg, Mumbai, Maharashtra, 400 001

What's nearby

  • Mohammed Ali Road - 9 min walk - 0.8 km
  • Colaba Causeway - 19 min walk - 1.7 km
  • Gateway of India - 2 min drive - 2.2 km
  • Marine Drive - 3 min drive - 2.5 km
  • Wankhede Stadium - 5 min drive - 2.5 km

Getting around

  • Chhatrapati Shivaji International Airport (BOM) - 55 min drive
  • Chhatrapati Shivaji Maharaj Terminus Railway Station - 3 min walk
  • Mumbai Churchgate Station - 14 min walk
  • Mumbai Masjid Station - 20 min walk
  • Mumbai CSMT Station - 5 min walk
  • CSMT Station - 7 min walk
  • Free train station pick-up
  • Airport shuttle (surcharge)

Restaurants

  • ‪Aaram Vada Pav - ‬3 min walk
  • ‪Pancham Puriwala - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Light of Asia - ‬3 min walk
  • ‪KMC - ‬3 min walk

About this property

Hotel City Palace

At Hotel City Palace, you'll be just a 5-minute drive from Mohammed Ali Road and Colaba Causeway. You'll have free perks like WiFi and self parking. Also, Gateway of India and Haji Ali Dargah are within a short drive. Public transportation is just a short walk: Mumbai CSMT Station is 5 minutes and CSMT Station is 7 minutes.

Languages

English, Hindi

At a glance

Hotel size

  • 54 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • Up to 2 children (9 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Free train station pick-up

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Television in common areas

Accessibility

  • Elevator

Room amenities

Be entertained

  • 21-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of INR 1500 per vehicle (roundtrip, maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for INR 700 per night
  • Airport shuttle for children between the ages of 5 and 12 costs INR 1200 (roundtrip)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

City Palace Hotel
City Palace Mumbai
Hotel City Palace
Hotel City Palace Mumbai
Hotel City Palace Hotel
Hotel City Palace Mumbai
Hotel City Palace Hotel Mumbai

Frequently asked questions

Are pets allowed at Hotel City Palace?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel City Palace?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel City Palace?
Yes, an airport shuttle is available. The charge is INR 1500 per vehicle roundtrip.
What are the check-in and check-out times at Hotel City Palace?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
Are there restaurants at or near Hotel City Palace?
Yes, there's an onsite restaurant.
What's the area around Hotel City Palace like?
Hotel City Palace is a short 5-minute walk from Mumbai CSMT Station and 9 minutes' walk from Mohammed Ali Road.

Hotel City Palace Reviews

Reviews

5.0

5.6/10

Cleanliness

5.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Poor

1-night trip
Verified Expedia guest review

6/10 Good

Not the greatest.
Small dirty room. No bathroom, shared down the corridor.
2-night trip
Verified Hoteles.com guest review

2/10 Poor

Very worst hotel....Don't go tothis..
The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
WAZEED BASHA, 1-night family trip
Verified Hoteles.com guest review

2/10 Poor

The booking facilities are didn't get
Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
RAMSAGAR, 1-night business trip
Verified Hoteles.com guest review

2/10 Poor

I have already given a reply through mail
Very bad experience! I had to change the room paying more!
KRISHNAMOORTHI K V, 1-night business trip
Verified Hoteles.com guest review

2/10 Poor

BIG CHEATING BY BOOKING.COM
KRISHNAMOORTHI K V, 3-night business trip
Verified Hoteles.com guest review

4/10 Fair

I have never seen a Hotel with Common Rest Rooms.
It was terrible experience. I was not at all informed about common rest rooms.
1-night trip
Verified Expedia guest review

8/10 Very Good

arun, 1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Nice hotel to connect with train,bus stop. Good
I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
1-night trip
Verified Expedia guest review

8/10 Very Good

Good Location
Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.
Verified Expedia guest review

2/10 Poor

Worst Hotel
Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.
Verified Expedia guest review

2/10 Poor

A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.
Verified Expedia guest review

6/10 Good

Happy
very good
Verified Hoteles.com guest review

10/10 Exceptional

Great Budget Hotel
Great Budget Hotel at Mumbai CST
Verified Hoteles.com guest review

10/10 Exceptional

Very Very good Hotel and very nice hospitality and
My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.
Verified Expedia guest review

6/10 Good

Verified Hoteles.com guest review

8/10 Very Good

Good hotel close to CST station
A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.
Verified Expedia guest review

6/10 Good

Verified Hoteles.com guest review

2/10 Poor

I was not allowed to check even with government ID
I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government
Verified Hoteles.com guest review

6/10 Good

Unsatisfactory
Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.
Verified Expedia guest review

4/10 Fair

Verified Hoteles.com guest review

8/10 Very Good

Stay at Hotel City Palace Mumbai
The stay was very refreshing after a long journey.
Verified Hoteles.com guest review

4/10 Fair

Too congested
Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.
Verified Hoteles.com guest review

6/10 Good

Complementary breakfast needs to be improved.
Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.
Verified Hoteles.com guest review

8/10 Very Good

Although I stay there for 2 nights . All good but wifi was not working at all.
Verified Hoteles.com guest review