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Hanoi Crystal Hotel

3.5 star property
Family-friendly hotel with restaurant, connected to the convention center, near Hoan Kiem Lake

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Photo gallery for Hanoi Crystal Hotel

Boating
Lobby
Triple Room (With Large Window) | 1 bedroom, free minibar items, desk, soundproofing
32-inch LCD TV with cable channels, TV
Staircase

Reviews

7.8 out of 10
Good
Hanoi Crystal Hotel, situated near Hoan Kiem Lake, offers a welcoming retreat. Discover the charm of Hanoi Old Town Night Market and Thang Long Water Puppet Theatre nearby. Unwind on the tranquil terrace or indulge in international cuisine at the hotel's restaurant.

Popular amenities

  • Pet friendly
  • Airport transfer
  • Bar
  • Parking available
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Airport shuttle
  • Train station pick-up service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Separate bathtub and shower

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Triple Room (With Large Window)

1 bedroom, free minibar items, desk, soundproofing

Triple Room (With Large Window)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Separate bedroom
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Room (With Window)

Superior Room (With Window) | 1 bedroom, free minibar items, desk, soundproofing

Superior Room (With Window)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Separate bedroom
Shower/tub combination
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, View (Late Check Out till 2:00pm)

Deluxe Room (Late Check Out till 2:00pm) | 1 bedroom, free minibar items, desk, soundproofing

Deluxe Room, View (Late Check Out till 2:00pm)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Rollaway/extra beds
Separate bedroom
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room, View

1 bedroom, free minibar items, desk, soundproofing

Family Room, View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Separate bedroom
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 2 Double Beds

Similar properties

Lobby

A25 Hotel - 61 Luong Ngoc Quyen

  • Restaurant
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About the neighborhood

Map
No. 9A, Hang Thung Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Thang Long Water Puppet Theatre - 4 min walk - 0.4 km
  • Hoan Kiem Lake - 4 min walk - 0.4 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Hanoi Opera House - 12 min walk - 1.1 km
  • St. Joseph's Cathedral of Hanoi - 12 min walk - 1.1 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 37 min drive
  • Hanoi Gia Lam Station - 13 min drive
  • Hanoi Long Bien Station - 17 min walk
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪Chân Gà Rang Muối - ‬1 min walk
  • ‪Athena Coffe Fastfood - ‬1 min walk
  • ‪Nem Tai Bà Hồng - ‬1 min walk
  • ‪Bún Riêu Cua 40 Hàng Tre - ‬1 min walk
  • ‪Funky Monkey - ‬1 min walk

About this property

Hanoi Crystal Hotel

Hanoi Crystal Hotel offers a fantastic location, putting you just a 5-minute walk from Hoan Kiem Lake and Thang Long Water Puppet Theatre. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other features include a snack bar/deli and a terrace.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 35 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 12:30 PM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (9 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • Pets stay free
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Free offsite parking nearby
DONE

Transfers

    • Airport shuttle (available on request)*
    • Train station pick-up*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

What to do

  • Shopping

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 720000 per vehicle (roundtrip)
  • Train station pick-up service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of VND 225000 (subject to availability)
  • Late check-out can be arranged for an extra charge of VND 225000 (subject to availability)
  • Credit card charges are subject to an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for an additional charge

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard

Also known as

Hanoi New Star Hotel
New Star Hanoi
New Star Hotel Hanoi
Hanoi Crystal Hotel
Hanoi Crystal
Hanoi Crystal Hotel Hotel
Hanoi Crystal Hotel Hanoi
Hanoi Crystal Hotel Hotel Hanoi

Frequently asked questions

Does Hanoi Crystal Hotel offer free cancellation for a full refund?

Yes, Hanoi Crystal Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hanoi Crystal Hotel?

Yes, pets stay free.

Is parking offered on site at Hanoi Crystal Hotel?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Hanoi Crystal Hotel?

Yes, an airport shuttle is available. The charge is VND 720000 per vehicle roundtrip.

What are the check-in and check-out times at Hanoi Crystal Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. There's a charge of VND 225000 for early check-in (subject to availability). Check-out time is 12:30 PM. Late check-out is available for a charge of VND 225000 (subject to availability). Express check-in and check-out are available.

Are there restaurants at or near Hanoi Crystal Hotel?

Yes, there's an onsite restaurant that offers international cuisine.

What's the area around Hanoi Crystal Hotel like?

Hanoi Crystal Hotel is located by the river in Old Quarter, a short 4-minute walk from Hoan Kiem Lake and 4 minutes' walk from Thang Long Water Puppet Theatre.

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Hanoi Crystal Hotel Reviews

Reviews

7.8

Good

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Good

旧市街の散策には便利

旧市街の散策には便利な場所にあります。スーパーマーケットも近いので買い物も便利です。また、空港とハノイ駅を結んでいる86番のバス停にも近くて、帰りの荷物が多少多くても大丈夫です。バス停までホテルのスタッフがガラガラとバス停まで運んでくれました。ホテルからほんの2,3分ですから。お土産を買いにＢＩＧ　Ｃまで行きましたが、ここのバス停を通るので楽でした。ホアンキエム湖も近くです。 困ったのはお湯の量がすくなくて、ちょろちょろしか出ないのでバスタブに貯めるのに、1時間以上かかりました。洗面所も流しに栓がないので、顔を洗うのに水、お湯をためて洗うことができませんでした。ハノイは今回で4回目の旅でしたが、風呂と洗面に苦労したのは今回が初めてです。アメニティは普通に用意されています。朝食は、種類は少ないですが、フォー、サニーサイドアップ等、注文できるメニューもあります。野菜類が少ないですね。
ココチャン, 5-night trip

8/10 Very good

Tykkään tästa alueesta paikallinen marketti lähellä muistuttaa meidän säästömarkittia,hyvät valikoimat,löytyy kaikkea mitä tarvitaan,myös lampi lähellä,siiellä on mukava oleskella Avioliittoon aikoville tiedoksi kirkko lähellä kannattaa poiketa muutenkin.
peku, 3-night trip

10/10 Exceptional

不錯的飯店

地點好離86公車站牌近,走路到還劍湖和36古街很方便,服務態度好，有機會再入住
Love, 3-night trip

4/10 Fair

Nice location that's about all

On arrival the staffeta was very helpful and got us into a room since we arrived before check in. The best part of this hotel is the staff the building is run down and the rooms need a major reno there is turf in the hallways on every floor. The wash rooms look and operate like their from the stone age. Staff areally great building terrible.
sean, 2-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice budget hotel

The room was good enough for a night stay but the noise from a neighboring room echoed along the corridor and can be heard clearly even past midnight. It is due to inconsiderate people who doesn't care about their kids. Probably can improve in the sound proofing and the air cond needs some repair. The flaps were broken, basically occupants can't direct the air flow.
Jevon , 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Family Stay in Hanoi

Great location for us to discover Hanoi in a short time. We had a family room which was great but there was very little room to move or put any bags. Beds were quite hard too but the room was clean and the location great so it was Ok for us.
This review was submitted before 2018 and has not been verified.

8/10 Very good

旧市街地にあって食事は便利です　　近くにスーパーもあります

料金以上のサービスです　　フロントの対応もいいですね　朝食もＯＫです　 ホテル自体も客室もとても古いでした。日本語は少し通じました。
This review was submitted before 2018 and has not been verified.

6/10 Good

This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice

The staffs are friendly and accommodating. Location is great!
This review was submitted before 2018 and has not been verified.

4/10 Fair

This review was submitted before 2018 and has not been verified.

6/10 Good

Hotel with English speaking staff.

Located about 15 minutes walk to Hoan Kiem lake, in busy side street in Old Quarter. Hotel needs updating. Impressed by reception with lovely, friendly and very helpful English speaking ladies, including the porter and room service maid who refreshed our room promptly each day. Hotel has tour desk. We found the buffet breakfast adequate and good with hot Viet dishes – phor, rice porridge, spring rolls, sausages, meats, veg stir-fries, and for Western tastes – corn flakes, ham, salami, omelettes, or eggs to order, salad, breads, juices, milk and good strong Viet coffee. Different hot dishes each day which we all enjoyed. Good aircon in room which overlooks busy side street. Bath perhaps needs updating. Room has fridge and snacks to choose from. Quiet room.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Room was too old!!!

Room was not clean enough and too old. Staff was helpful and location is very close to travel spot.
This review was submitted before 2018 and has not been verified.

6/10 Good

the room is clean but floor isn't. staff is friendly, breakfast also good. i may book a higher level room for outside facing window.
This review was submitted before 2018 and has not been verified.

6/10 Good

Hotel bien situé,dans la vielle ville

This review was submitted before 2018 and has not been verified.

8/10 Very good

hôtel très bien placé, accueil excellent

cet hôtel est très bien placé, tout près du lac . le personnel est très accueillant et s'est organisé pour nous permettre de prendre notre chambre le plus rapidement possible ( décalage horaire oblige, nous avions besoin de dormir)
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

立地よしでスタッフはとてもフレンドリー

評価5はコストとクラスを旅行目的で考慮した評価です。 （セールで一部屋2000円で宿泊。一人あたり1泊650円を考えると最高でした。） 3名でトリプルを予約。 朝から深夜まで出かけていたので朝食と寝るだけの利用。 ホテルでユックリしたい方は4星以上を選択下さい。 シングルベッド3台で日本のビジネスホテル程の広さ。 ベッドの硬さも問題無し。 トリプルルームはエアコンが2台と扇風機も有り、暑い日でも問題無し。 金庫/冷蔵庫/ポット/CDプレーヤー/ドライヤー アメニティー（歯ブラシ含）と一通り揃っていました。 タオルも人数分毎日交換されていました。 風呂とトイレが綺麗でしたがシャワーの水圧は強く有りません。 バスタブにカーテンが無い（半分ガラス囲い）ので シャワーの向きを注意しないとトイレがぬれてしまいます。 お湯はかなり高温迄出たので、冬場も問題なさそうです。 バスタオルは問題ありませんが、中タオルが少しボロボロ 神経質な人は持参を推奨します。 大通りを入った場所なので、車の騒音は少し多くホテル前は渋滞しがち。 トリプルルームは7階でしたが エレベータは6階迄です。 ポーターが荷物を運んでくれるので問題無し。 英語は必須ですが、中学英語程度の私でも 十分に会話を楽しめ、ベトナムで気に入った食べ物とか お奨めの店とかとにかく楽しませてくれる。 朝食はビュッフェとオーダ形式 メニューは無いのですが、目玉焼きやフォーを頼むと作ってくれました。 フォーも美味しかったです。 早朝出発を伝えると朝食弁当とウェックアップコールと 気を利かしてくれました。 （折角ですが残金のドンで空港で食べるので断りました。 　空港は出国審査前でバインミーが4万ドン（町中で2万ドン） 　出国審査後は同じ店で6ドルなので審査前がお奨め）
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

God kvalitet til prisen

Vi var super tilfredse med vores ophold på Hanoi Crystal Hotel. Kvaliteten var rigtig god i forhold til prisen, og det er placeret i den bedste del af byen. Alt personalet var meget venlige og meget hjælpsomme, fx i forhold til leje af scooter. Hvis man ikke behøves den store luksus, kan det dette klart anbefales. Det er anden gang vi bor der, og håber at vi kommer tilbage.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

This review was submitted before 2018 and has not been verified.

8/10 Very good

Well-located budgetable hotel with nice staff

We were three 25+ travelers who stayed in this hotel for 4days3nights. Our stay was pleasant with extremely friendly staff. Although the hotel/room interior may look a little bit old, all in all is a comfortable experience. Breakfast is good with Vietnamese noodles and different cooking of egg e.g scramble/boiled/sunny side up etc. Tour pick-up time is unbeatable because we were the last so can have more time for breakfast/sleep.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Excellent service, big room, big toilet

Very nice staff esp. emma, henry and also lily. Emma recommended the best beef noodle. There were some problems with the room at first but they were efficient enough to fix it immediately. Located near everything at the old quarter. We'll definitely book this hotel again if ever i will visit hanoi again.
This review was submitted before 2018 and has not been verified.

2/10 Poor

최악의 호텔

예약전에 호텔에 메일을 보내 패밀리 룸에 발코니가 있는지 확인했고 발코니가 있는지 확인하고 예약했는데 막상 가보니 발코니가 없다하여 메일보낸걸 확인시켜줬더니 그 직원은 그만 뒀고 그직원이 잘 알지 못한상태에서 메일 답장을 한거라 무책임하게 말하더군요. 너무 덥고 지친 상태라 그냥 주는방에 갔는데 방은 너무 지저분하고 수압도 약하고. 최악은 작동이 되는지 조차 의심이 가는 에어콘이었습니다. 창문에 방충망도 없어 창문도 열수가 없었습니다. 다음날 아침 6시 체크아웃을 해야해서 도시락을 부탁했는데 2분만 1분만하던 도시락은 결국 6시 10분이 넘어서야 나왔고. 참 방을 나설때 물소리가 나서 혹시나 욕실에 물을 안장궜는지 봤더니 욕실 천정에서 물이 새고 있더군요. 그리고 다른분들이 봤다는 그것도 저희도 보고 말았네요
This review was submitted before 2018 and has not been verified.

8/10 Very good

Personnel exceptionnel

Bel hotel bien située. Assez propre et confortable. Ils ont pu nous accommoder sur plusieurs points. Nous avons réservé une nuit à 340 000 d et sommes resté une deuxième au même prix.
This review was submitted before 2018 and has not been verified.

6/10 Good

市内見学には好都合

ホテルのスタッフの人柄がとても良い。朝食が美味しい。が主な印象です。とてもコンフォータブルなところがよかったです。
This review was submitted before 2018 and has not been verified.

8/10 Very good

ห้องพักดี อาหารใช้ได้ ใกล้ที่ท่องเที่ยว โรงแรมใกล้กับถนนคนเดิน สามารถเดินรอบๆ ได้ และโรงแรมเตรียมแผนที่ให้ด้วย
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Excellent stay in the Old town of Hanoi

The staff of the Hanoi Crystal hotel are very professional, knowlegdeable and courteous. They have always accomodated my needs, even when I showed up on the wrong day! I have seen them bend over backwards to help other people. Amenities and rooms very clean and lovely. We were greeted each morning by name and had a delicious breakfast - I can recommend the omelettes and their chicken noodle soup. The hotel also provide tours, both of my trips to Halong bay and Sapa were arranged by them were seamless and enjoyable. I highly recommed this hotel for pleasure or whatever you may be requiring.