I booked for 2 nights and I specifically informed them we will check-in late and I even called and I was told by a cheery lady that it's perfectly okay to check in late, everything we needed will be picked up at the lobby. So we arrived at around 10:30-10:45 PM, it snowed a day before so there's probably like 4-6inches on the area, the main office was closed and an envelope with our last name was on the desk by the entryway. it says our last name and the cabin number, I opened the envelope and it contains a direction to our cabin, receipt and hours of services but NO KEYS! We thought the cabin would be open so we headed to the cabin, there was no parking, 2 cars were already parked on the side and the map says there's another one behind the cabin but we could not see the road well because of the snow. The cabin was locked!!, so we called the late check-in number -NO Answer! We called maybe 20x left messages NO callback! We ended up looking for another place and in our quest, we got stuck in the snow and got stranded there for 7 harrowing hours until dawn when the snow plower came and another good samaritan came and pulled us out. No management on site! Drew who finally answered was apologetic but scoffing, he said the person working last night has autism and is not good at dealing with people, guess what he just opened the cabin and didn't leave the KEY! The cabin was cold, no firewood, heater not working on the first floor!! We left the place and still got charged!!