Unfortunately every time we arrive for a stay at Hotel Verdegreen (which is quite frequently), they don’t recognize us at regular customers, treat us like we are strangers, demand yet another copy of our passports, and generally show no appreciation for us being regular customers. They must have at least 60 copies of our passports in their office by now yet they continue to demand more copies. Quite honestly, it’s crazy and shows a lack of training of the employees by management. When returning to a hotel that you regularly stay at fort 5 years, it would be nice to have the hotel actually acknowledge that they know us! This one major gripe aside, the hotel is well located, clean, not showing too much wear and tear (but will soon need some renovation/redecoration of the rooms) and has a fantastic breakfast. About the breakfast, it’s partially organic, and absolutely delicious and among the best Hotel breakfasts that I’ve had in Brazil. And I give extra points because it’s partly organic. The hotel needs to provide an extra towel or two in the bedrooms and control the temperature in the hallways a bit more. Oh, and it’s time for new pillows for the beds. Overall I like this hotel. With a bit better management, this hotel could really shine.