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Koox City Garden Hotel

2.5 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for Koox City Garden Hotel

Outdoor pool
Standard Room | Hypo-allergenic bedding, blackout drapes, free WiFi
Exterior
Front of property
Hallway
In the heart of Playa del Carmen, Koox City Garden Hotel offers a tranquil retreat. Enjoy the sun-kissed garden, take a refreshing dip in the outdoor pool or stay connected with free WiFi. Guests appreciate this hotel's calm atmosphere.

Reviews

6.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (8)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Air conditioning
  • Garden
  • Picnic area
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
  • Cable TV service
  • Outdoor swimming pools

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, blackout drapes, free WiFi

Standard Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Day bed
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

Similar properties

Property grounds

Ammare Hotel boutique

  • Pool
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
8.4 out of 10, Very Good, (60)
The price is $60
$75 total
includes taxes & fees
Mar 26 - Mar 27
Ammare Hotel boutique
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About the neighborhood

Map
Av. Constituyentes esq 1a Av. Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Mamitas Beach - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Central Square - 11 min walk - 0.9 km
  • Playa del Carmen Maritime Terminal - 15 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Los Aguachiles - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Koox City Garden Hotel

When you stay at Koox City Garden Hotel, you'll be in a fantastic location, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Other features include an outdoor pool and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • There is no front desk at this property
    • The check-in location differs from the property location; go to: [Koox Playa on First Avenue North between 12th and 14th streets.]
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets stay free
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

What to do

  • Beach nearby

Services

  • Tour/ticket assistance
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2002
  • Garden
  • Picnic area
  • An outdoor pool
  • Traditional architecture

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Day bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8 PM

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Ko'ox City Garden
Ko'ox City Garden Hotel
Ko'ox City Garden Hotel Playa del Carmen
Ko'ox City Garden Playa del Carmen
Koox City Garden Hotel Playa del Carmen
Koox City Garden Hotel
Koox City Garden Playa del Carmen
Koox City Garden
Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico
Koox City Garden Hotel Hotel
Koox City Garden Hotel Playa del Carmen
Koox City Garden Hotel Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Koox City Garden Hotel?

Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.

Are pets allowed at Koox City Garden Hotel?

Yes, pets stay free.

Is parking offered on site at Koox City Garden Hotel?

Sorry, there's no onsite parking at Koox City Garden Hotel.

What are the check-in and check-out times at Koox City Garden Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM. Check-out time is noon.

Is there an onsite casino at Koox City Garden Hotel?

No, this hotel doesn't have a casino, but Riviera Gran Casino (9-min walk) is nearby.

What is there to do at Koox City Garden Hotel and nearby?

Koox City Garden Hotel has an outdoor pool and a picnic area, as well as a garden.

What's the area around Koox City Garden Hotel like?

Koox City Garden Hotel is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Mamitas Beach.

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Koox City Garden Hotel Reviews

Reviews

6.2

Good

7.0/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Very good

Michael, 6-night trip

10/10 Exceptional

excelente lugar
Excelente vacaciones
6-night trip

10/10 Exceptional

Very nice hotel , clean , very close to 5th ave , friendly staff
2-night trip

8/10 Very good

Me encanto la ubicación donde se encuentra, a una cuadra la playa y a la otra la 5ta Av.
5-night trip

8/10 Very good

Me gustó mucho en el área que se encuentra el hotel
5-night trip

8/10 Very good

7-night trip

6/10 Good

Aceptable si soportas música a todo volúmen
Bien instalaciones y limpieza. Ubicación excelente pero ruido horrible en las noches: música en vivo junto al hotel a muy alto volúmen. No se puede dormir
Alfonso E, 4-night trip

8/10 Very good

It has an excelente location just around de 5th Avenue
Christian, 1-night trip

8/10 Very good

Es un hotel discreto, con ambiente de naturaleza, sin embargo advierto falta coordinación con la administración pues hay detalles que atender y no se encuentran fácilmente y luego no pueden resolver como el aire acondicionado tan elemental, llaves, entre otros.
Abel, 4-night trip

10/10 Exceptional

Einfaches Geniales Hotel
Jeder der ein einfaches aber sauberes und nettes Hotel sucht ist hier richtig. Die Zimmer sind sauber und einfach eingerichtet. Die Lage des Hotels einfach super zentral Für Familien nicht geeignet da man von den Bars die Musik hört. Hat mich persönlich nicht gestört da ab ca 1 Uhr Ruhe herrscht, und ich sowie so erst später im Hotel war. Immer wieder gerne komme ich wieder.
Carsten, 17-night trip

8/10 Very good

Agradable y limpio
El hotel tiene buena ubicación, es limpio y su personal es muy atento, me gustó mucho su balcón hacia la quinta avenida y la facilidad para encontrar todo tipo de servicios muy cerca.
Aldo Nino, 3-night trip

2/10 Poor

Mala recepcion , mal manejo de personal
Reserve 3 noches en el hotel, no hay nadie para hacer check in . Hicieron limpieza completa de la habitación desde la primer noche. Perdi ropa cepillos de dientes y cosas personales El baño daba a la cocina. No recomendable
Marco, 3-night trip

6/10 Good

Muy agradable todo el staff las habitaciones limpias, traten de obtener habitación en 2 piso, el 1 es bastante obscuro pero aún así está bien
3-night trip

4/10 Fair

Fake advertisement
First and foremost they are advertising free parking, well when you get there the reception is a block away from the actual rooms, after checking in I asked where the “free parking was” and the receptionist said “there is no free”, “ you have to pay your own parking or drive around until you find one”. I then continued saying that it was advertised as free parking and he ignored me and I even showed him the hotel advertisement and amenities and he just ignored me, after I said “ its illegal and its fake advertisement”, he only said: I dont know why the website said that, ill tell my manager tomorrow”. There was no attempt to make it right, after all i selected this hotel based on that, if you are renting a car you wanna make sure its safe and a crash or event doesn’t ruin your vacation”. I had to pay private parking whis cost me 250 pesos, If I had known that I wouldve looked for another hotel to be honest. I walked into the room and the ceiling fan wasnt working but at least the AC was. Overall the room was clean and comfortable, this is the first bad rating I ever give on expedia.
1-night trip

6/10 Good

Eliu Emmanuel, 2-night trip

8/10 Very good

Muy buena opción muy céntrico las habitaciones muy cómodas muchos lugares para visitar cerca sin duda volvería el personal es agradable y te ayudan en lo que necesites
marco, 1-night trip

2/10 Poor

Awful, awful and did I mention awful
Check in is not on the property, but is a block away. No one mentioned this to me before I arrived at 10pm. Both sites were full and I was given a room in a 3rd site 5 blocks away. The front desk clerk did have someone go with me to find the "deluxe" room. Staff is not friendly and do not seem concerned about customer satisfaction. The noise in City "Garden" is deafening at night...the performers might as well as have been right in our room. DO NOT STAY HERE! EVER!
Dolly, 1-night trip

8/10 Very good

Agradable
Karla Antonieta, 4-night trip

6/10 Good

Centrico
Lo rescatable de este hotel es lo centrico, y solo es para descansar y bañarse. No para estar todo el dia.
1-night trip

6/10 Good

Great proximity to beach and restaurants
Nothing fancy, but perfectly pleasant with good location.
Rachel, 1-night trip

6/10 Good

close to activities
If you want to dance and party all night this is the best place for you. You are walking distance to 5th Avenue activities. If you want sleep, don’t stay here. There’s all types of music playing all night long.
1-night trip

6/10 Good

Livemusik varje natt.
Inte så hög standard men mycket trevlig personal. Mycket centralt. Vill ni ha lugn är det helt fel ställe, minst två konserter i kvarteret varje kväll till halv två. Vill ni ha omedelbar närhet till quinta avenida är ni rätt.
Ulf, 11-night trip

6/10 Good

No hay camas extra disponibles, la gente de staff no resuelve problemas, no se le da tratamiento a la alberca, las camas son viejas.
5-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Staff was friendly and efficient. Everything in the room worked well (hot water, A/C, cable) but the wifi was spotty. It can be noisy at night due to the location, plenty of bars and restaurants playing loud music late into the night. There is a coffee shop on the ground floor open from 7am-midnight so that is an added bonus. For a budget traveler looking to spend a few nights in Playa this hotel could be a good option.
Alison, 4-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Excelente tarifa!
Excelente tarifa de última hora! Esta muy céntrico a media calle de la peatonal quinta avenida y a 200 metros de la playa..
Alfonso, 1-night trip