We originally booked and stayed (for one night) at another hotel in Phuket. We booked this one an hour before checking in. From the moment we arrived, to the moment we left, it was the best hotel experience we have ever had. The staff (Wow on front desk, Dream at the pool bar), as well as everyone else were just perfect.
The location, staff, food, pool, spa, room, style, design, quietness, other guests and vista were all perfect.