First time using Hotels.com to stay at a hotel, but it was terrible experience. From check-in, required QR check-in even if I was not fluent Spanish, but QR page was in Spanish(It was ok, but even survey required). I complained to the staff about check-in, and he did instead of me.
I stayed for business purpose the room floor was dusty and the chair has broken armrest.
Even if I booked this hotel knowing that they rent irons, but the staff in the lobby told me they didn't have any irons. When I explained I had checked the website, he finally brought out an iron. Asked iron board as well, but he said they had iron, but not iron board. I annoyed and showed him hotel's website and finally gave me an ironing board.
Internet wifi exist, but unable to keep working even open outlook e-mail due to poor connection and speed. Please do not visit this hotel if you need to work in the room.