6/10 Good
Feb 28, 2019
Could be an excellent hotel but not yet
We booked this hotel for its position in the city and its amenities. It is located in a very favourable part of the city - easy access to many of the interesting sites. Very busy corner location but actually quiet inside the hotel. Very friendly welcome on arrival - staff are lovely. Room (on the 4th floor) was large and airy and had a huge bed. Everything worked to begin with - good cable TV (including many channels in English), quick wi-fi, hot powerful shower. TV went off second day but was soon fixed as was in-room safe which had been left locked. We did notice a lot of renovation work going on in the hotel. As we explored the hotel, we realised that many of the advertised amenities no longer existed - rooftop restaurant and bar - gone! Gym - out of order! Jacuzzi- not working! Business centre - non-existent (we needed a Skype interview but had to do it on the phone). The smoke alarm in the room needed a new battery so it was taken away and was never seen again!! We asked for letters to be sent from their advertised postal service - this did not exist - we could pay for them to take the letters to the post office, so we walked there ourselves. We did get a chance to sit down with the hotel manager - a very nice young gentleman - who explained that the hotel had just been taken over by a new group and was being revamped and re-branded and, thus, all the work going on. He did apologise that this had not been pointed out before we arrived and agreed to pay our taxi fares
Paul
Paul, 13-night romance trip
Verified Hoteles.com guest review
