Overall was an excellent value. A little out of the way, but a beautiful street and felt very comfortable & safe. You allowed us an early check in, but the room initially delivered wasn't what we were promised. We asked for down pillows, were promised a high floor with a view. The room was on a low floor interior corner, was missing more than half the pillows, directly in front of the roof a/c's, mechanicals, and ladders/equipment, the coffee maker was missing and the toilet had been used.
When I went back to the front desk, she apologized and said she was having another room prepared. This room was completely adequate, clean, and just needed a couple of nudges (fridge shelf was broken, and hallway bulb needed replacing). The breakfast staff on day 1 was overwhelmed, no clean tables, no full sized plates, and the lead staff person was barking at guests who were just waiting for tables. The eggs were consistently coldish and just didn't seem fresh. The omelet station attendant was never anywhere to be found. Still, the balance of buffet items were ample. The wait staff were absolutely lovely. The biggest plus are the friendly staff, well maintained grounds and gardens, and the pet/service animal policy felt warm and welcoming. There were a lot of fur babies on site and it felt joyous and relaxed, I think there are some little touches (like Hiltons fresh baked cookies) that would be homey & sweet. But overall, like I said, an excellent value.