upon arriving down a long dirty alleyway we got out of the taxi to an overpowering smell of sewerage, I commented to my friend who agreed. we got to reception and I said we had a booking. my friend looked in the window of a downstairs room and commented it had a queen bed, I said I had requested twin singles. receptionist said they don't have twin beds. this caused a problem as of course we expect a bed each. i had also requested rice paddy view, but was told no we would be downstairs. as we could not have a bed each i asked if we could have a full refund, she rang the manager who confirmed verbally yes upon being contacted by hotels.com. we DID NOT check in and had to organise alternative accommodation for 3 nights. this was a COMPLETE waste of a day of our "holiday". now apparently the manager "can not be contacted" and they do not respond to emails to confirm request. surprise surprise. I'm very unimpressed to say the least and out of pocket. if you are expecting to arrive to a nice property surrounded by rice paddy fields as the photos indicate you will be sorely disappointed, a concrete wall surrounds it. there are many beautiful places to stay in ubud, avoid this one, also unsure why called "cottages" they are not this from what i could see.