Overall, my experience was great. The hotel is within walking distance of the Forodhani Market, several lounges, plenty of restaurants, and even the port for Prison Island—very convenient! It’s a cozy and charming place to stay.
However, on my last day, there were issues with their payment system. The card machine kept saying "Offline," but management made it seem like I didn’t have the money to pay 🙃. This was frustrating, especially since the machine hadn’t worked a few nights earlier either. I was forced to go to an ATM, pay a withdrawal fee, and return to settle my balance—even though it was clearly a technical issue on their end.
When I asked for a receipt, their printer wasn’t working either, and there was no apology for the inconvenience or the way the situation was handled. I really think management should train staff on how to deal with these situations better, as it did leave a sour note at the end of an otherwise lovely stay.