I stayed at this hotel recently and found it to be decent overall, but with several notable issues.
Positives:
Location: The hotel is perfectly located, just a 4-minute walk from the Bignami metro station, which is very convenient.
Negatives:
Cleanliness: The cleanliness of the room was subpar. The carpet was in bad shape, and the walls and corners of the room were not well-maintained. It wasn't the worst experience, but definitely not up to standard.
Payment Issues:
I chose the "pay at the hotel" option, but the hotel still deducted €100.65 from my account before my stay. My total was €105.65 for one night, so this was unexpected.
The hotel explained that the deduction was a card check and that the money would be refunded after check-out. While this may be standard practice, I've never encountered this issue at other hotels with the same payment option. Moreover, the "pay at the hotel" service cost an additional €10-15, which I found misleading.
It's been two days since my check-out, and I still haven't received my refund.
Additionally, a week after booking, the hotel attempted to deduct another €100 from my account. I called the reception, and they refunded the second deduction, but no clear explanation was provided. This felt quite shady.
Overall Experience:
While the location is excellent, the issues with cleanliness and especially the payment mishandling make it hard for me to recommend this hotel. It was decent for a one-time stay, but I wouldn't return or suggest it