Their customer service is excellent! Front desk and housekeeping.
However, the aircon compressor kick-in too early in the morning (4am). It is very loud and it disrupted my sleep.
Also, most of the gym equipments have broken down - bike seat cannot be adjusted, threadmill options cannot be selected and it stopped working after every 30 seconds. Besides, the gym is located just below the roof, hot like oven in the afternoon.
Safety wise, there is no clear indication of fire escape route along the corridors or lift lobby. Obstacles like mattresses, etc are placed along the staircases between 4-8 floors, making walking difficult and it is definitely a fire safety violation.