I made a reservation through a third-party reservation site. I sent a message regarding some aspects of my two-room, two-night stay, but they responded back to me (in Bahasa, not English) the day before my arrival, before I was able to cancel. I had a local friend call and make some adjustments for me, which incurred some additional fees. I wish that had been taken care of more quickly after I sent my original message and made my reservation.
Check-in was easy. The staff spoke English and had everything prepared. I paid the extra fees and had no problems thereafter with service.
The room was clean. The beds, including a rollaway, were very comfortable. The A/C unit did not work that well, and there was a noise outside that was pretty constant (perhaps the old A/C unit). Restroom and shower were fine. Bottled waters given everyday and room tidied up daily. Breakfast was decent with some Indonesian and Western options. Overall a fine stay.
The location was good, on the far outskirts/suburbs of Jakarta south. Attached to a small, local-type shopping mall with a few good stores (MiniSo, Mr. DIY, Roti-O). Not too far from train station and University (short taxi rides).