There was a problem with my room, and the following copy of a letter sent to the hotel explains what happened.
"Hello ......,
Yes, I remember the bottle of water that was handed to me by Derek, as I left the spa.........he should have mentioned the charge at the time, but OK, no problem.
New subject;
I had a room at your hotel/spa without a working shower. The water was extremely hot and was not able to be used to take a complete shower. At one time I had people/employees standing in my room (with my hair and body covered in soap) to inspect what was going on during my "shower". After 6 discussions (3 with ..... by myself and Mr. ....., 3 with other employees), ..... finally determined that the thermostat was broken and had internal damages......the parts would take a long time to come.
The shower in my room never worked correctly during my entire stay. I had to take a shower in my colleague's room, or in the spa. This was a hindrance to both myself and Mr. ..... and a time waster. I was never able to use the shower, in addition to constant conversations with Hotel am Oppspring employees about the fact that it did not work properly and was WAY TOO HOT.
The shower was not fixed in the four (4) days that we stayed at the hotel. I was constantly inconvenienced by the fact that I was not able to use the shower in my room, a request that many would have. Upon checking out, there was really nothing to discuss further........so, I was polite.......etc., etc.