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Anah Suites by Sunest

4.0 star property
Family-friendly hotel with outdoor pool, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Anah Suites by Sunest

Front of property
Outdoor pool
Terrace/patio
Outdoor pool
Outdoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pet friendly
    Pet friendly
  • Pool
    Pool
  • Gym
    Gym
  • Non-smoking
    Non-smoking
Main amenities
  • Weekly housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach club nearby
  • Beach towels
  • Pool bar
  • Babysitting
  • Business center
For families
  • Children stay free
  • Babysitting (surcharge)
  • Living room
  • Television
  • Terrace
  • Blackout drapes/curtains
The price is $70
$87 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Comfort Apartment

50-inch plasma TV with cable channels, TV

Comfort Apartment

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Plasma TV
Down duvet
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Apartment, 2 Bedrooms, 2 Bathrooms

Private kitchen

Signature Apartment, 2 Bedrooms, 2 Bathrooms

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • 90 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms | Living room | 50-inch plasma TV with cable channels, TV

Condo, 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • 127 sq m
  • City view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Apartment, 2 Bedrooms

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Apartment, 2 Bedrooms

Highlights

Patio
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
  • Sleeps 4
  • 2 King Beds

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Free parking
Free WiFi
9.0 out of 10, Wonderful, (1007)
The price is $80
$101 total
includes taxes & fees
Dec 4 - Dec 5
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About the neighborhood

Map
Avenida 20 entre las calles 14 y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Alegría Shopping Mall - 3 min walk
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 9 min walk
  • Mamitas Beach - 9 min walk
  • Playa del Carmen Maritime Terminal - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Los Bisquets Bisquets Obregón - ‬1 min walk
  • ‪Don Sirloin - ‬3 min walk
  • ‪Sabrina – Tradizioni Italiane - ‬3 min walk
  • ‪Vips - ‬4 min walk
  • ‪Uno Japanese Noodles - ‬2 min walk

About this property

Anah Suites by Sunest

Anah Suites by Sunest features a rooftop terrace and puts you within a 5-minute walk of Quinta Avenida. You can visit the fitness center for a workout or unwind with a drink at the pool bar. An outdoor pool and a terrace are other highlights. The helpful staff and location get good marks from fellow travelers.

Languages

English, French, Italian, Spanish

At a glance

Hotel size

  • 70 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 9:00 AM - 5:00 PM
  • Guests will receive an email 48 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • Prior to arrival, you must complete online registration via a secure link
  • You will be asked to provide the property with a copy of your passport after booking

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Poolside bar

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Beach club nearby (surcharge)
  • Beach nearby
  • Bicycle rentals nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2014
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 50-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Individually furnished and decorated
  • Separate living room

Freshen up

  • Shower only
  • Towels

Stay connected

  • Free WiFi

More

  • Weekly housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash deposit: USD 300.00 per accommodation, per stay
  • A damage deposit of USD 300 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 200 per vehicle (one-way, maximum occupancy 2)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, mobile payments and cash.
Mobile payment options include: PayPal.
This property is professionally cleaned.

Also known as

A-nah
A-nah Suites
A-nah Suites Aparthotel
A-nah Suites Aparthotel Playa del Carmen
A-nah Suites Playa del Carmen
A-nah Suites Playa Carmen Aparthotel
A-nah Suites Playa Carmen
Anah Suites Playa Carmen Aparthotel Playa del Carmen
Anah Suites Playa Carmen Playa del Carmen
Anah Suites Playa Carmen Aparthotel
Anah Suites Aparthotel
Anah Suites Playa Carmen
Anah Suites
Anah Suites by Sunest Hotel
Anah Suites Playa del Carmen
Anah Suites by Sunest Playa del Carmen
Anah Suites by Sunest Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Anah Suites by Sunest?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Anah Suites by Sunest?
Yes, pets are welcome. There's a charge of USD 25 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Anah Suites by Sunest?
Yes, there's free self parking.
Is airport shuttle service offered by Anah Suites by Sunest?
Yes, an airport shuttle is available. The charge is USD 200 per vehicle one-way.
What are the check-in and check-out times at Anah Suites by Sunest?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM.
Is there an onsite casino at Anah Suites by Sunest?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at Anah Suites by Sunest and nearby?
Have fun with nearby activities like cycling, boat tours, and fishing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and an arcade.
What's the area around Anah Suites by Sunest like?
Anah Suites by Sunest is in Downtown Playa del Carmen, a short 9-minute walk from Playa del Carmen Main Beach and 5 minutes' walk from Quinta Avenida. Travelers say this hotel is in a good location.

Anah Suites by Sunest Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Fair

Not actually a hotel a services flat.
The place is modern, the rooftop pool is very nice can’t complain, bed is comfortable. Two of the towels had stains, floor was unclean, air conditioning was not cold at all. Oh and there is a school right in front of it with loud bells and kids all day long. Staff at reception were nice, staff responsible for the room less nice and a bit rude and unfriendly.
Oren, 2-night trip with friends
Verified Hoteles.com guest review

2/10 Poor

I was never able to get in even though I paid
I got screwed. Paid the hotel via Hotel.com. Once I got to the hotel they would not let me stay unless I had a "code". They gave me a phone number to call to get this code, but no one answered. I tried for hours across 2 days. So I have no idea about the place, but for me, it sucked. Now I'm trying to get a credit back on my credit card.
4-night family trip
Verified Hoteles.com guest review

6/10 Good

Although the condo unit (204 and 204B) looks nice and is a very good size, it’s located facing the street (Avenida 20) and therefore is a very noisy unit. That avenue is quite busy and loud vehicles pass on it constantly (especially since the building is located next to the ADO bus station). I do not recommend that unit if you want a relaxing night and if you are not a deep sleeper. The door lock inside the condo does not lock the door so use the key to lock the deadlock from the inside if you want to lock the door at night. Other units in the building are rented to longer term tenants and there is always a person at the front desk to manage the ins and outs of the building. No unregistered visitors permitted after 10pm which is great. Coffee pot was broken. Floors were very dirty (porous tile is hard to clean) so keep your shoes or flip flops on. No AC in the bathroom of unit 204B because the shower has a shuttered window with no glass. We had to buy or own garbage bags, dish soap and toilet paper as it is more of an airbnb unit. Missing a few kitchen items that would be very useful such as a can opener and toaster.
Jacinthe, 12-night family trip
Verified Expedia guest review

8/10 Very Good

Its location is quite centric and the entire building is so quiet in the evening. Was there for 1 week and the elevator was out of service, unsure why it never got fixed.
Sandro, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The only bad thing about this property was the fact that the elevators were not working. Other than that it was perfect.
Cesar, 2-night family trip
Verified Orbitz guest review

6/10 Good

Ok quick stay
The address was wrong on the itinerary and on google maps. When I called them, a generic voice mailbox answered. The place is ok but dated. TVs are dated and not working so well.
Manuel, 1-night family trip
Verified Hoteles.com guest review

2/10 Poor

Péssimo atendimento
Fiz uma reserva com dois quartos e dois banheiros e me deram um apartamento com apenas um quarto. Duas pessoas tiveram que dividir um sofá pequeno, sem roupa de cama.
Ivana, 4-night family trip
Verified Hoteles.com guest review

6/10 Good

Cold shower and good bed only.
In practice, the unit is not a hotel room but an apartment managed by a residential unit management company. There is no concierge and administration on site for direct communication. The building does not offer any type of food and the (simple) apartment does not even have a minibar in which the guest can keep cold water or even perishable food. The best and most expensive units do offer a complete structure. The hot water in the bathroom was inoperative and, despite being informed to the administrator, the problem was not resolved and they only offered me another room on the last day of my stay.
SILVIO A, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Silvio Mario, 5-night trip
Verified Hoteles.com guest review

8/10 Very Good

Modern building
Clean modern suite, with excellent linens and bed. Only complaint was no drinking water on arrival in the evening. Needed a fridge too, Playa is very warm.
Brian, 4-night trip
Verified Hoteles.com guest review

4/10 Fair

Although we booked Anah Suites which is listed as a hotel, we were placed at Anah downtown which is a vacation ROOM rental and NOT a hotel. Very strange and was very inconvenient trying to find the place. Would not recommend.
Ariba, 1-night romance trip
Verified Expedia guest review

6/10 Good

Basic unit, sorely needs a desk and a couple of chairs for work from home, bathroom is large and needs its own air conditioner, it’s way too hot.
Edmundo, 2-night business trip
Verified Orbitz guest review

10/10 Exceptional

Florangely de Guadalupe, 2-night trip with friends
Verified Hoteles.com guest review

6/10 Good

Anah Downtown
My stay at Anah Downtown was marked by a series of contrasting experiences. On the downside, the absence of concierge service between 5 pm and 9 am was a notable inconvenience. During these off-hours, guests are left without the support and assistance they may require. Similarly, the front desk's inability to provide assistance when I lost my room key was disappointing and reflected a lack of attentiveness to guest needs. If I hadn't found my lost key I would of slept in the lobby. This is completely unacceptable as a paying guest. Moreover, the discovery of stained sheets and pillowcases upon arrival was a disappointing start to my stay. Despite notifying my concierge, whom assured me they were changed and cleaned, the issue remained unresolved throughout my visit. Again, we are paying guests and simple requests like this should be resolved without any hesitation. However, amidst everything , Anah Downtown was a convenient spot. The buildings location proved to be a significant asset, offering easy access to nearby attractions and amenities. Additionally, the premises were clean and well-kept. Finally, the rooftop pool emerged as a standout feature of my stay.
7-night trip
Verified Hoteles.com guest review

8/10 Very Good

Hard to get assistance
Shoshana, 7-night trip
Verified Expedia guest review

8/10 Very Good

steven, 13-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Very nice location very good property only needs little tlc some stuff were broken
ANDRIUS, 8-night family trip
Verified Expedia guest review

2/10 Poor

This property is just awful. It’s not a hotel but this is a condo with a few rooms converted to a hotel/airbnb. There’s no concierge or help. When I entered there was no toilet paper and there was absolutely no water running from the taps. It was all bare bones. I would never recommend this place. I checked out of here 20mins of being there. It was horrible. There is no staff around to help. The person in contact replied to me 30mins after reporting the issue but still no help nor support of any kind.
Siani, 1-night trip
Verified Expedia guest review

2/10 Poor

Had to wait 1 hour to check in . I wish I chosen another place .
Eduardo, 1-night trip
Verified Expedia guest review

6/10 Good

Hard to find the place but the location is good
Beware that the address is wrong on Google maps. It took 30 minutes to find this place. Location is great, room was very large and spacious. Had a safe and lots of towels. Cost was very cheap for the night. The place is very noisy, the bathroom door to outside had a crack so we could hear all the street noises. Only one roll of toilet paper in the washroom, other washroom didn’t have any. Overall this place is very basic but the price is good. There was a pool but we didn’t get time to use it. There is staff at the front desk which was helpful. I’m glad I only stayed on quick night here.
1-night trip with friends
Verified Hoteles.com guest review

4/10 Fair

Once Beautiful, Now Very Run-Down, Not Safe.
We have stayed every year since it has opened. This is a condo building where owners rent out their units through this company. We have enjoyed our stays in many clean and modern units over the years. This year was completely different. Upon check-in to our unit, we noticed it to be very run-down. Absolutely NO updates have been made in the 9 years since it was built. The kitchen cabinets were falling apart, as were the closets. One showerhead sprayed water everywhere but the shower. The beautiful terrace was furnished with 2 old PVC chairs. Very Disappointing. The bigger issue though, is that the lock to the sliding terrace door was broken. It was on the 2nd floor of a high traffic rd. Not likely to be broken into, but not impossible. Also, the Safe was broken. So we had to keep all our valuables on us at all times (to the beach, restaurants, etc) We alerted the management to all of these issues and were told "Yeah, we know. The owner doesn't want to fix anything" It is absolutely unacceptable to rent a unit with both a broken door lock and no safe!!! While I'm sure many other units may be up to date, we will never take the chance of staying here again and being given such a sub-standard unit. I would urge other owners to hold this management company, and fellow owners to a higher standard. Also of note, The rooftop pool is down to 2 broken umbrellas, so if you need a little shade, this place is not for you. The WiFi speeds are a painfully slow 2-3mbs.
Kitchen Cabinets literally falling apart
Luxurious terrace furniture for 4
Andrew, 8-night trip
Verified Hoteles.com guest review

10/10 Exceptional

We loved our stay here. It was very quiet, clean, and modern. The location was perfect to walk to local restaurants and the beach. We loved that we were able to walk everywhere. If you are looking for somewhere away from the crowds and very peaceful, this is the place for you!
Amy, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Not a good host.......
The host's website took us to a different location, the map was incorrect, walking around with our luggage was not fun. As well once we got there we realized that they used roof top pictures from the other location which was nicer. There was no coffee maker. not one sharp knife in the drawer, no dish towels, the kitchen sink plumbing let go and flooded the floor with food scraps, the floors were dirty and there was no broom or anything to clean the floors with. The lockout room has a paper thin door and the snoring from next door was horrendous, it was if they were in the room with us. When we asked to cancel and get a refund from the host, we were denied. Location was good.
Vanessa, 9-night trip
Verified Hoteles.com guest review

6/10 Good

The room was clean and bed was comfortable. Photos were misleading, unit has no balcony and faces a fairly busy street. This is unit B which is directly connected to another unit, you could hear everything in the next room. Fine for a one night stay.
stephanie, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

We were placed in a connecting room of an apartment. There was a door in the room that seperated us from our neighbors which was so uncomfortable and awkward. The walls are so thin we heard all of their conversations. The hotel does not provide basic essentials such as a blow dryer, in room safe, cups, and toilet paper which you have to get on your own. The water pressure of the toilet is weak and lets you flush once every 30min or so. The property does not give you anything for your money except a bed to sleep in. I find that cheaper motels/ hotels worldwide offer more than this hotel when it comes to the basics. All types of cleaning services including clean towels, and sheets are extra so if you're staying 5/7 days it's not worth it to stay here. You can get a little more for your money by staying somewhere else. Overall it was an ok experience this was our first time not doing all inclusive and would not come back to this particular property. The good thing about the hotel is that it is not too far from 5th Ave. The rooftop pool is nice with a good view, and they keep the grounds clean. Also the staff is very nice :) Bare in mind they do not take credit card deposits but ask for 300USD cash on arrival, this makes it inconvenient for converting back and forth if you do not live in the US.
Natasa, 5-night trip
Verified Expedia guest review