11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000
What's nearby
Hoan Kiem Lake - 3 min walk
Hanoi Old Town Night Market - 4 min walk
Thang Long Water Puppet Theatre - 4 min walk
St. Joseph's Cathedral of Hanoi - 6 min walk
Hanoi Opera House - 15 min walk
Getting around
Noi Bai Intl. Airport (HAN) - 45 min drive
Hanoi Long Bien Station - 11 min drive
Ga Thuong Tin Station - 17 min drive
Hanoi Railway Station - 19 min walk
Airport shuttle (surcharge)
Area shuttle (surcharge)
Train station pick-up (surcharge)
Restaurants
The Note Coffee - 1 min walk
Domino's Pizza - 1 min walk
Coffee Club - 1 min walk
Thủy Tạ - 2 min walk
The Little Hanoi - 1 min walk
About this property
Heart Hotel
You'll be in a fantastic location at Heart Hotel, just a 5-minute walk from Hoan Kiem Lake and Hanoi Old Town Night Market. Guests looking for a bite to eat can check out the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Also, Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are within just a 10-minute walk.
Languages
English, Vietnamese
At a glance
Hotel size
15 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 1:30 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 15
Check-out time is 11:30 AM
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Transfers
Airport shuttle (available 24 hours)*
Train station pick-up*
Offsite
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free local cuisine breakfast each morning 7:00 AM–9:30 AM
Restaurant
Bar/lounge
24-hour room service
Traveling with children
Children stay free (see details)
Babysitting (surcharge)
What to do
Bicycle rentals nearby
Working away
Business center
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
1 building/tower
Built in 2006
Safe-deposit box at front desk
Television in common areas
Accessibility
Elevator
Room amenities
Be entertained
32-inch LCD TV
Premium TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Slippers
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Free local calls
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)
Train station pick-up service is offered for an extra charge
Area shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for USD 10.0 per day
Policies
This property accepts credit cards.
Also known as
Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi
Frequently asked questions
Does Heart Hotel offer free cancellation for a full refund?
Yes, Heart Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Heart Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Heart Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Heart Hotel?
Yes, an airport shuttle is available. The charge is USD 18 per vehicle one way.
What are the check-in and check-out times at Heart Hotel?
Check-in start time: 1:30 PM; Check-in end time: midnight. Check-out time is 11:30 AM. Express check-in is available.
What is there to do at Heart Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling.
Are there restaurants at or near Heart Hotel?
Yes, there's an onsite restaurant.
What's the area around Heart Hotel like?
Heart Hotel is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 4 minutes' walk from Hanoi Old Town Night Market.
Heart Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.2/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
Reviews
8/10 Very Good
Mar 6, 2020
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Verified traveler
6-night romance trip
Verified Expedia guest review
10/10 Exceptional
Feb 5, 2020
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Verified traveler
2-night trip
Verified Expedia guest review
8/10 Very Good
Jan 26, 2020
Okyay
Okyay, 3-night trip
Verified Hoteles.com guest review
8/10 Very Good
Jan 10, 2020
Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Rhyanne
Rhyanne, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 8, 2020
Great location, big room and friendly staff.
Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight!
Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Nicholas
Nicholas, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 6, 2020
Verified traveler
1-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 30, 2019
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Verified traveler
1-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 1, 2019
Good location, walking distance to Hồ Hoàng Kiếm.
Helpful staffs.
Verified traveler
3-night family trip
Verified Expedia guest review
8/10 Very Good
Nov 2, 2019
Verified traveler
2-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Oct 29, 2019
Great little hotel in Hanoi.
Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Kerry
Kerry, 4-night family trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 29, 2019
Dale
Dale, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jul 19, 2019
Nice and well located hotel
Friendly staff, nice rooms and super locotion for a cheap price.
Lars
Lars, 3-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Jun 30, 2019
Tomek
Tomek, 2-night romance trip
Verified Hoteles.com guest review
8/10 Very Good
Jun 7, 2019
Kirkland
Kirkland, 1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Apr 26, 2019
Verified traveler
1-night trip
Verified Expedia guest review
2/10 Poor
Apr 5, 2019
Verified traveler
1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 20, 2019
Great location
Cracking little place for the money. The staff are really friendly and helpful, rooms are spacious and bathrooms functional. The breakfast was tasty and the location is fantastic- really central for everything we wanted to do in Hanoi.
Rachel
Rachel, 2-night romance trip
Verified Hoteles.com guest review
10/10 Exceptional
Mar 9, 2019
location was the key feature, right in the centre of the old town
peter
peter, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Feb 16, 2019
Great location and staff
Great location in the old town in a quiet building. The staff is fantastic, very accommodating and helpful.
Verified traveler
1-night romance trip
Verified Hoteles.com guest review
8/10 Very Good
Feb 9, 2019
Verified traveler
1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 30, 2019
A nice budget room in a good location. Helpful staff.
Michael
Michael, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 12, 2019
Great location, comfortable room, very friendly and accommodating staff.
Verified traveler
2-night trip
Verified Expedia guest review
8/10 Very Good
Oct 12, 2018
Verified traveler
2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 17, 2018
2-3 star standard, but great location and very friendly helpful staff with very good English. Try and get a room with a view of the lake for a few extra dollars.