I booked a 14m2 triple room, with a double and a single bed, which was supposed to be on the 6th floor of Chungking Mansions - had to go to 10th floor to sign in, the staff tried to put me on the 17th floor (lifts at Chungking are very poor, so getting to the 17th floor would take ages, over half an hour if busy) in to a room that was approx. 7m2, with no bed clothes or towels. I was subsequently shown various other rooms on several different floors at Chungking Mansion, all of which were not the size I had booked. All the rooms were in disgusting condition and looked like they had not been cleaned for a while. I returned to the reception on the 10th floor, where the staff were surly and abusive when I commented on the poor condition of the rooms, which were total different to that I had paid for. To add insult to injury they then tried to charge a 15% "service charge" fee for cleaning, to which I took great exception as the room obviously had not been cleaned for some time - a flat fee would have potentially been more reasonable, but the nightly rates varied - 15% of $50 = $7.5; whereas 15% of $100 = $15 essentially for the same service - I mentioned if they actually cleaned the room I would be prepared to pay the extra HK$800 requested at the end of my stay, but if the room was not cleaned, and towels and bed linen not provided then I did not see any reason to pay the extra. I eventually walked away and did not stay at all. I ended up booking a totally different hotel