Had a good stay overall, though this was our least favorite accommodation during our trip to Sicily. I’ll give the pros and then the cons.
Pros: huge room, included a small kitchen like an airbnb, great WiFi, very clean and modern, right next to Ortigia and a bunch of wonderful restaurants.
Cons: reception is not open during any set hours, so arrival and departure is very annoying as you need to communicate endlessly with the owners, which is not enjoyable for people on vacation (indeed, many times I could see that my messages were read but the owner never responded, and I had to repeatedly prompt him for a response, which is pretty disrespectful to me); we were on the third floor of an incredibly tall building (it was 70 stairs from top to bottom every time we had to go anywhere, with no lift) - while this was fine for me and my partner, it was very hard for my mom; the bathroom was built to look very modern, including glass at the top, but that meant that any time you turned on the lights, it illuminated the entire room; the shutters did not keep much light out from sunrise; and the street is noisy, including a VERY noisy person our first night who was banging incessantly on the door downstairs to get in in the middle of the night.
Overall, this was our least favorite stay in Sicily, though I personally think the accommodations themselves and location were overall very good. The check in/out process was the worst part of our stay.