The hotel is in a perfect location, the rooms were spacious, modern and clean, and the staff were very helpful.
Use of the spa pool and dry sauna were included in our stay. The sauna was great.
Would have given 5 stars except the food, which was included in the price, was really bad. We only ate dinner there the first of two nights after tasting the food. I could say more about this, but hopefully the hotel management has a plan for improving. Breakfast was abundant, but so-so at best.
We had a mishap with laundry that took a very long time for the hotel to resolve, causing us to almost miss our train to Cusco. They billed us for 30 instead of 3 pair of pants and it seemed to take many layers of authorization to correct the error.