We stayed at the hotel for 4 nights, and on arrival in Zermatt we were prepared to walk to hotel from station (around 15 mins), with all our luggage, but had a really thoughtful phone call from the hotel owner Richard, phoning us on the off chance, asking our arrival time, and then kindly offering to pick us up and drive us to hotel. This was a really kind gesture, and he also did the same on our last day, holding our bags for us at the hotel, and dropping them off to us at the train station, letting us explore the town on the final day without our luggage. Our hotel room was perfect for us, amazing views overlooking the Matterhorn from the balcony, and a homely comfortable apartment with all the amenities we needed. Highly recommend this hotel, and would definitely use again if we came back to Zermatt.