My husband and I had a wonderful stay here. Alex (owner) was great, always friendly and helpful. Breakfast is cooked for you, rooms are cleaned daily, shampoo and soap provided (many hotels in Thailand don't provide these). Tv, wifi, safe, mini fridge all included in the rooms (again, many hotels don't have either a safe/tv/or fridge, or all 3). Alex has bikes you can rent and info for excursions to do and can get you good deals. The hotel is located very close to night markets, shopping, tons of restaurants, 7/11s, spas, ATMs, the beach, anything you can think of you can find around the hotel in walking distance. Alex's English is awesome, and he has his own taxi and will drive you anywhere you need to go for a good price. He offered us sunscreen and a towel to lay on the beach, and he even helped us book our bus trip back to Hua Hin which saved us from going to the bus station early just to buy a ticket and waiting around (no info online so we had no idea what the bus schedule was). The hotel is located a few side roads off of the main road so night noise is not an issue. You will have to take a taxi if you're looking for a more busy upbeat area (Patong) but if you're looking for a more quiet area that also has its own shopping/restaurants/etc, Kata beach area is perfect! There are tons of excursions to do nearby as well. We were very pleased with our stay, and if we return to Kata beach, we will return to Phuket Racha Guesthouse 100%.