I rented Large guest room with double Twin bed, I identified one of the bed was super dirty with lots of hair and dirt (it wasn't even changed before we checked in), I called reception immediately and they sent a service guy, after he saw the Bed, he was apologizing and saying sorry repeatedly. He then brought clean bed sheets and linen cover and pillow covers.
ALSO HOTEL TOWELS ARE PRETTY OLD, IT LOOKS THEY WERE WORN OUT. I THOUGHT MAY BE IT WAS FIRST DAY, I NOTICED SAME KIND OF TOWELS WERE SUPPLIED DURING OUR STAY.
THIS HOTEL IS OVER RATED, IT SHOULDN'T BE EVEN 3 STARS.
Washroom door wasn't closing properly. Room Safe was loose, not attached to the main cabinet/wardrobe, anyone could take out whole safe box from the room.
I paid up front for buffet breakfast for four days but Hotel didn't serve Buffet Breakfast.