Hard to rate, had unusual circumstances. Arrived late, had hard time getting in door. Code was right but lock wouldn’t engage & open up. After 20 attempts, it magically worked. Once inside, contacted the 800 number since no one on site. maintenance person lived hour away…but (un)fortunately was already on his way b/c another family was unable to get into their room. When he showed up, spent about an hour working on handle and determined it was broken and need to be replaced in the morning. put faulty handle back in so we didn’t have an open hole in the door to hallway. Next morning no one had shown up. I went to leave and found out handle now didn’t work from the inside as well! We were locked in! I was able to call the now-staffed front desk who came over, slid some tools under the door & I was able to remove lock from the inside. He was able to get new lock installed in about an hour so we could finally be on our way to explore. When we arrived back to the unit that evening, one of the kids noticed carpet in a bedroom was extremely wet. I opened the closet door to see the heating/cooling unit. There was no drain but instead a foil pan to collect the condensation. It was now full and overflowing into the bedroom. So another phone call to maintenance, who again spent an hour vacuuming. Note all 3 maintenance guys were extremely nice & helpful. We did ask for and were given a partial refund. We can chuckle about it now. Location is great and I think we’d stay there again.