The location of the hotel is just located 5 mins from Prince Edward mtr. There is a security counter on the ground level and they give advice whether the streets or mtr are closed due to the current protest situation.
Housekeeping is also pretty neat and complimentary bottled drinks are topped up daily for the guests.
Just a note, the hotel is located pretty near to the "popular" protest area as Mongkok Police station is just around the corner.
The check in counter is abit inflexible thou. We had 2 rooms (1 quadruple room and 1 normal room) and requested for a late check out for one of the smaller rooms as we have elderly together with us but the request was refused citing that there is full occupancy and thus the check out time can only be delayed till 12.30pm as they need to clear the room for the next guests.
Since our flight is at 8pm, we have no choice but to linger at their lobby for almost 2 hours (they have a small area to store the luggage if you wish to go out).
During our waiting time at the lobby, there is not even more than 2 check ins and to be honest, with hotel vacancies at an all time high, i'm sure the hotel could have done better to leave a better impression on the guests.
Thus most likely, even if i were to go back hong kong, most probably i will not stay in this hotel.