The Station Hotel are clearly relying on their location over providing a good customer experience. Upon arrival we were offered to upgrade our room (maybe the receptionist knew how bad our booked room was!). We went with our original choice, upon opening the door we were instantly hit with a waft of what we thought was cigarette smoke but later turned out to be the smell from the towels!
The shower experience was especially awful. Climbing into a bath first is beyond me in 2025. I’d have felt safer in the Bates Motel shower! Additionally, the bathroom sink ran out of cold water every morning. There was also a dangerous broken tile on the floor and due to inconsistent room service, we had to ask for more toilet roll! Towels were also not replaced during our 4 day stay, nor were bins emptied.
The plug socket next to the bed looked like it was coming off the wall, especially so when removing plugs from it. Definitely a safety issue.
The room also had ripped wallpaper and a cracked ceiling. The TV remote had tape on it, instead of a back, so the batteries kept slipping out. Very frustrating.
The only other aspect of our room experience would be the lack of any air-con. The window wasn’t closed but nor was it open much. It couldn’t be moved. Every morning we woke up with condensation covered windows.
Finally, upon leaving we were not even asked if we enjoyed our stay. Probably due to poor staff morale but a first for me. Clear to see ineffective management in play here.