6/10 Good
Aug 2, 2024
Nice room, poor customer service
We booked this B&B to save a long drive home after visiting Tosselilla, we weren't sure what to do for dinner, we tried calling the hotel all day to find out if their restaurant was open, there was no answer on each occasion or call-back.
We arrived in the evening, the room (number 3) wasn't a bad size, the beds were comfortable and after asking for a second pillow it was quickly brought to me. The room had a small sink which was good, because we had chosen a B&B with a "shared bathroom".
We noticed that the "blackout blind" was not functional, the room was almost daylight, and so asked if the hotel could do anything, the girl at reception stated that she couldn't help and that we have to speak to the manager/owner ourselves, good customer service would be for the hotel to take our feedback and act on it immediately.
Overall during our stay, the staff were quite abrupt/rude, and a little unfriendly. We felt like an inconvenience instead of guest, this little B&B really should focus on improving their customer-facing skills.
I would suggest avoiding room 3, it is directly opposite shared bathrooms which means noise during the night. Also, the ceilings were regularly creaking from people walking around in the upstairs rooms.
Breakfast was a cold selection with no hot food on offer, despite there being a full kitchen, it would have been nice of the hotel provided extra-paid options, for a bit of bacon.
Overall, customer-service is lacking here, a little disappointing.
Ashley
Ashley, 1-night trip
