It's all about location and staff here, particularly Gillian. (And, they answer their phone!) She was extremely helpful, professional, and kind. It's thanks to her and her knowledge of the North Island that I found some cool spots to hang out in.
The kitchen and common room have a beautiful (although somewhat obstructed) view of the ocean, and are spacious. There were enough showers to go around, although I think some additional common toilets could be added--two per gender weren't enough.
I stayed in a private room two nights and a dorm for one. Both were comfortable stays. When I moved to the dorm, I was worried about noise as it was right next to the common areas. But staff were good about closing the door at 10:30pm.
Some hooks or additional racks would be handy in the private room bathrooms.
I would have no hesitation in recommending this property.