4/10 Fair
Nov 9, 2024
Overcharging hotel
Convenient location but pity about the service and fact it is poorly run. Pity reception is do large but rooms are so small.
Consider re doing reception as no breakfast is served per their signage. Small room with no window for $400?
I requested a room with window but they said only double bed has that so does that mean those travelling and require separate beds never get a window room ? Yet the beds are on wheels - it also costs $40 more for a window. Breakfast contained a packet of cereal, boxed orange juice and boxed milk - not 15 worth. Had to keep asking for breakfast box, had to keep asking for new towels and asked for toilet paper - indicative that there is no customer service or being aware that these are just basic automatic. People on reception appeared to do nothing and were obviously bored. A doona is merely covered by a sheet as they do not have a doona cover. Sheets are done terribly - either tucked in so tight one cannot move or in pulling out the sheets - all sheets and doona fall to the floor. The constant internal sound of the heating temperature all day and night is enough to drive anyone mad.Given the above the room was worth $89 not $400. Good location though.
Fiona
Fiona, 4-night business trip
Verified Hoteles.com guest review
