4/10 Fair
Feb 5, 2024
Breakfast included, but it isn't!!
We won't come back here. First impressions are king, and they were bad. First they informed us upon checkin that although we had purchased "including breakfast" for the 3 pax family rooms (×2), they were only giving us one breakfast per room per day. Ie, we were going to have to pay for the kids.
We ordered the kids room service that night. It took nearly an hour and was almost cold (kids fish & chips and nuggets).
My wife and I went to the restaurant, the menu was limited, so i went with one of the 3 Nasi Goreng options, none were available (in Indonesia?). Trying to sleep was a nightmare due to the heat (the AC was not up to it), and the outside road noise, and in one night also due to downstairs karaoke.
Also bad. Location - nothing nearby except Hawai Water Park, limited English speaking staff, poor and cold breakfast (except white rice), limited menu, tiny rooms, no luggage or cupboard space.
Good. Pool is good, staff are lovely, rooms and hotel is clean
Troy
Troy, 5-night family trip
Verified Hoteles.com guest review
