We called the office the day before to coordinate a late arrival, which was "no problem". We should just call them 30 min before arrival. We called them 30 minutes before arriving at the apartment and they confirmed, that they would be there to receive us. No one was there and we called a few times and finally the person arrived. The "hotel" is only half finished, construction work is still being done and some of the elevators do not work. It is not the best impression upon arrival.
We had asked for a silent room and high up, so we were given a room on the second floor with a view of a construction site. The work started at 7am Saturday morning.
Upon arriving the person told us, that we could not get a automatic door opener for the garage, because other guests had not returned them yet. He said, that we could just pick it up the following day at the office together with brochures aso. we agreed, but when we arrived at the office the next day, it was closed! We could not use the car for the entire weekend, because we had no way of getting back into the parking garage.