2/10 Poor
Sep 13, 2021
Avoid
We booked/paid 6 months in advance, had an email just before saying our booking ‘was guaranteed’ (in bold) so felt safe but we never got checked-in, kept leaving messages on their number (no front desk and no one to speak to ) and Hotels.com couldn’t help/reach them either. After sitting outside for 2 hours we had to find somewhere else to stay. Ruined our special occasion and days later we still have no explanation or refund.
pete
pete, 2-night trip