I get the feeling that Lodging on the Square/Berlin Heritage Inn doesn't want reservations made through hotel.com. I had to contact Berlin Heritage Inn about refunding the incidental charge of $50. The spokesperson said it was done the next day and to check with my bank. In doing so, there was no record of a credit being received. After asking Berlin Heritage Inn to make sure the correct # was used, they found it had been refunded to the booking agent's #. They did make the correction, and it now appears on my account. Although, in order to avoid this hassle, I've decided not to ever again reserve a room at Loding on the Square nor Berlin Heritage Inn. Also, I don't like that there is no staff manning a desk at Lodging on the Square.