4/10 Fair
Nov 3, 2024
I chose this hotel due to its convenient location and good reviews. Also breakfast was included so it was a plus and tea was available 24h. Housekeeping came every day which was great.
However few issues happened throughout my stay that cannot be acceptable, moreover the hotel is advertised as 3 stars.
First, the door is supposed to be locked automatically when closed. Everything was ok until the second day when I came back and discovered the door was open. When I asked to check it, they showed me that if I used keycard few times eventually it’d get locked. This issue was never resolved, and I had to keep locking the door many times so it would close.
Secondly, the internet was barely working, there was no fridge in the room, the door didn’t lock from the inside and TV wasn’t turning on. I asked twice to change the batteries in the remote but nothing changed. Also some inexpensive items from the room were missing after housekeeping visit and the reply from the day shift receptionist was that the hotel wasn’t responsible for our personal items in the room. Luckily it wasn’t more than 15$ but safety in this hotel was very questionable, since apparently anyone can take your things from the room and the hotel won’t take any responsibility. None of the day shift receptionists spoke English, and only the night shift receptionist Shukru did which made me wonder why he wasn’t working day shift instead, that would be more helpful. The room was very simple but that was ok for me.
Mariia
Mariia, 8-night trip
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