The rooms are very nice, but extremely small. The bathroom is cramped, and the shower is tiny. Everyone in our party was female and under 5’4”, and we barely fit in the shower. Most upsetting, the front desk staff was rude, unhelpful and largely absent. When someone was working the desk, they invariably had AirPods in, and made you feel uncomfortable for asking a question. The pool area is beautiful and well maintained, but we basically had to beg for towels. We stayed mid week so the hotel was not crowded at all. There was really no excuse for such poor service in such a high end property.