2/10 Poor
Jul 31, 2024
Horrible experience
When we arrived there was nobody at the reception but a little kid sitting on the chair and it took them a while to attend us after we rang the bell multiple times. In the room the trashcan from the previous guests had not been emptied, the bathroom had not been cleaned, there were hairs on the sink and the corners of the shower were black. After complaining they told us that the cleaning lady only came at 10-12 in the morning; given that we arrived at 5pm they bascially had not cleaned our room. They told us that the next morning they would finally clean our room, so we had to sleep in an uncleaned room. The sheets and towels were apparently new, only thing they had changed, but one of the pillowcases had a stain on it. There was only one already started toilet paper roll. We asked the recpetionist for more toilet paper rolls and a new pillow as we left for a walk. When we came back they had changed nothing. There was no hot water in the shower or in the sink from the moment we arrived until the next morning. They did not fix anything we asked for. We left the following day, 2 days before the end of our stay, we were disregarded with an attitude. Would definitely not recommend. Not clean and bad service.
Maria
Maria, 3-night trip
Verified Hoteles.com guest review
