We were so excited to watch our grandson play at Cooperstown All-Star Park so we booked a room in the closest motel to the park. When we opened the door to the room, I needed to turn on the and leave the door open because of the smell. I looked around and realized this was a very poorly maintained room. This proved to be very true when on the second night there, the toilet clogged up and completely stopped working. We tried calling and knocking on the office door that night, but no answer. In the morning, we had to go down the street to use the facilities at a business. Again, we tried calling the office and knocking on the door. While we were at the All-Star Park, I tried calling again. Finally, an answer! I was told the office doesn't open until 9:00 a.m. So, if you have anything go wrong in your room, make sure it happens between 9:00 a.m. and 5:00 p.m. I asked the motel representative how they were going to make this up to us and she just blew me off.It's a good thing every other part of our visit to the Cooperstown All-Star Village was so fabulous! The motel fiasco didn't dampen our fun because we're just that kind of people!