when i booked i requested a quiet room and this was confirmed. 48 hours prior to arrival i wrote, via the hotel web site, to confirm the quiet room and to organise an airport pick up. the web site said i would receive a reply in 12 hours, i never received a reply.
my 'quiet' room was next to the chamber maids station and i was therefore woken at 7.15am by their arrival - i dont blame them. my room also suffered from mechanical clanking noise throughout the night (lift or water pump?). i had requested a quiet room, they gave me the opposite.
the wifi is slow and unreliable, it literally cuts out every five minutes.
breakfast i only ate once as it was mostly tasteless fruit and processed food, the toaster only toasts one side of the bread and the coffee is awful. i also saw a cat sitting on the chairs and tables in the dining area so i worry about the hygiene.
the reception staff spend most of their time with their heads down playing with their mobile phones. when i wanted to check out both members of staff where playing on their phones and did of notice me until i spoke to them.
it is unprofessional and terrible customer service for staff to be seen playing on their phones at work. perhaps they could be employed responding to customer emails and then i would have received a reply?!
the hotel manager really needs to look at the quality of service provided, give the staff some customer care training and ensure they put the training into practice.