4/10 Fair
Jul 14, 2023
Convenient location, basic accommodations
The communication was responsive however it's not clear what benefit there is to having to request the check-in information vs automatically emailing it to me. The doorway is incredibly hard to find even with the photo in check in instructions as the alley is dark. It should be noted the apt is up 3 flights of stairs, a struggle with luggage. Although agent replied quickly, action was not taken. Upon arrival, I noticed the hand soap was empty and the shower drain was clogged. Water accumulates in less than 1 minute and is slow to drain. Bathroom missing bathmat/towel. I mentioned all of this at check in and they said they would send someone but nothing was done. The shower shelf is loose and lopsided, toiletries fall down.
on checkout, I came into the apt at 10:55am to see that the apt door was open, sheets had already been changed, and some flowers I meant to take with me were thrown away. Check out is 11am so someone had clearly been in there for some time. I would expect any cleaning access to occur AFTER I had left and to NOT leave the door open when my things were still in the apt. This last part is not ok.
Bonnie
Bonnie, 2-night trip
Verified Hoteles.com guest review
