For Americans new to South Korea, expect hotel rooms to be smaller than what you are used to. Hand Picked Hotel is no exception. Then again, the Hotel rates are far lower than in the USA. If you’re expecting a 4star experience and room sizes, book a Five Star Hotel. I would give a 4 star to the staff, only because I ran into a situation where no staff were present when I accidentally locked myself out of my room. Apparently the young reception crew were out back taking a break together. When I found them, and asked for assistance, they said they were taking a break and will be back in about 5 minutes. In all other instance, all the staff, from doorman to cleaning ladies were curtious and helpful. The hotel itself seems old and run down. We had a false fire alarm due to the elevators malfunctioning. Apparently water had flooded the elevator shafts. Then one of the two elevators the hotel had was shut down for the remainder of our stay. I will chalk it up to the rainy season. Our stay at Hand Picked Hotel was at the end of July.